I recently stayed at this hotel for a business conference. I was in a standard 2 double room overlooking the atrium area of the hotel. Upon first arrival check-in was fine- my room was not quite ready (we were early) but I received my room keys a little later. There have been some recent upgrades to this hotel (paint, bedding, new microwaves and refrigerators, etc) so I was pleasantly surprised when I first walked in. The room was spacious and appeared to be clean (more on that later). I documented my room and the atrium/pool area.
Once I started looking closer, I found several things wrong, one of which was disturbing. The sink in the bathroom had a faulty stopper, so maintenance came and took the stopper completely out, so I took my jewelry off far away from the bathroom for fear of my rings/earrings going down the drain, never to be seen again. The second thing I found were cigarette burns on the new bedding. The last was just plain icky - while hunting for an outlet to plug the iron into, I found a pair of obviously used men's underwear behind the dresser, so that was gross.
I didn't have time to get into the pool or hot tub, but the hot tub looked dirty (there was a ring at the water level). Clarion needs to hire a new pool maintenance company.
I tried the free continental breakfast the next morning - but you should skip it and buy breakfast elsewhere, as there wasn't a large selection, the coffee was undrinkable and the sausages were too much for the cheap plastic cutlery provided. Just not appetizing at all.
The gym set-up was strange; I tried my room key in the lock and it didn't work - there was a sign asking you to notify the front desk if you wanted to use the gym. So I have to ask permission? Odd.
The rest of the hotel was ok. The restrooms in the main hall have been updated, which is good. Housekeeping did seem to make the attempt to keep the conference rooms clean throughout the evening. But for my group's next conference, I'm not staying here. I'll be staying at the nearest Hampton I can find!
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- Also Known As:
- Clarion Hotel And Conference Center
- Clarion Hotel Indianapolis
- Clarion Indianapolis
- Indianapolis Clarion