We stayed three nights with a larger family group for a wedding. This hotel fell far short of our expectations. We've stayed at other Choice Hotels in the past and generally have been very pleased. This location is old, in need of updates, and in need of management that is involved.
Our #1 issue was the breakfast. They simply were understaffed and under-prepared for breakfast. And it felt like they didn't care. Every morning there was a 20+ minute wait to make a waffle--yet they only ever brought out 1 waffle iron. On some days the food ran completely out, and when they finally brought out additional food, it was 5 minutes before breakfast "closed". When breakfast did close they took food out from under people who had been waiting--throwing the food away. The breakfast staff on at least 2 of the days was not friendly and seemed to be doing the least he possibly could.
Upon checkout, the management seemed surprised that there was only 1 waffle iron and said they had more. So this is either a lie or management is so disconnected that it raises questions on what else they are missing.
The rest of our disappointments where:
- The bathroom was dirty, with the toilet seat needing repair
- The toilet paper holder didn't hold toilet paper
- The shades fell out of the ceiling when closed
- The water control in the shower apparently broke previously and the handle had been replaced with a faucet handle
- The maintenance guy was cursing on his way up to our room to fix the shades
- The pool is indoors but is NOT heated--so it's really too cold to be of much use. The pool also looked cloudy and not clean
In summary my family would not stay here again. Well worth a few extra bucks to actually enjoy yourself.
- Official Description (provided by the hotel):
- Enjoy a wealth of amenities in a prime location at the Clarion Inn(R) hotel in Indianapolis, IN. Our pet-friendly hotel is minutes from Indianapolis International Airport and Indianapolis Motor Speedway and close to: •Indiana Convention Center •Lucas Oil Stadium •Bankers Life Fieldhouse •Indianapolis Museum of Art •Lucas Oil Raceway at Indianapolis Feel relaxed and at home in our inviting guest rooms, offering poolside or lakeside views. All rooms feature coffee makers and hair dryers. All rooms also include refrigerators and microwaves. Additional amenities include: •Free deluxe continental breakfast •Free wireless high-speed Internet access •Free newspaper •Indoor heated pool and hot tub •Fitness center *Business Center *Laundry Facilities Corporate travelers will appreciate the ability to take care of basic business needs with access to our business center, which includes a public computer and copy and fax services. Our 17,500 square feet of banquet and meeting facilities and professional staff make it easy to plan and host your next special event. Make your reservation today at the Clarion Inn hotel in Indianapolis, IN for the best combination of affordable rates and home-like amenities in a perfect location. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, HotelQuickly and Cancelon so you can book your Waterfront Hotel and Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Clarion Hotel And Conference Center
- Clarion Hotel Indianapolis
- Clarion Indianapolis
- Indianapolis Clarion