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“Location not worth the hastle”

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La Quinta Inn & Suites Indianapolis Downtown
Ranked #77 of 182 Hotels in Indianapolis
Knoxville, Tennessee
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Location not worth the hastle”
Reviewed 22 October 2013

I booked a room at this hotel prior to ever seeing. I booked it solely to its proximity to the Murat theatre.
Please pay the extra 10 dollars and stay somewhere else. Upon arrival we took a raggedy old elevator to the 3rd floor. At first I thought the paint on the wall was fresh and it left a lingering smell, but as the night went on the smell of urine, or acid became more intense.
On top of this we were told that if no parking was available (which most likely never will due to them having 20 spots) at their designated area then we had to park out back. Well, "out back" is a low lit area between to apartment complexes in the middle of the hood in downtown Indianapolis.
When we asked to switch rooms we were told we couldn't switch because we were at full capacity. When we decided to leave we were told that the receptionist did not know how to give a refund and the manager could not be contacted at nights unless it was an emergency.

We went back to the hotel the following morning and spoke with Dom the hotel manager. He was absolutely amazing. Not only did he return our money in full but he was also very friendly and easy to work with. He understood the troubles of an older hotel and was very helpful with the reimbursement.

My wife is a booking phenom! She found us a hotel for 10 dollars more in a hotel a few blocks up the road. Moral of the story is to pay the extra 10 dollars, its is so worth it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelinFlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Warsaw,in
2 reviews
Reviewed 19 October 2013

Great location downtown. Perfect for an overnight stop. Was in Indy to see Eagles. Hotel staff were great. Room was just fine. Free parking right beside hotel. Not 5 star but great price and clean. All you need for quick night. Now it's not 200 a night so don't expect it to be the Hilton. Breakfast was free and just fine.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with La Quinta

Helpful?
Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hazard, Ky
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2013

This was one of the worst experiences my husband and I have ever had at a hotel. We chose this hotel because it was closest to the Murat Theater, but whatever you do, pay the extra cab fee to get a ride there. I didn't feel safe stepping out of my car, much less walking to the venue.

So first, there was no parking in the allocated spots, so we went to the downstairs parking garage. MISTAKE. We were told by the hotel staff that there was ACID leaking from the ceiling and that we should probably move our car immediately.

Then we go to our room (elevator was shaky, but not a deal breaker at this point), and it smells like strong urine, acid, or cat urine. We contacted the front desk, and they said they had no other rooms available. After calling them again to ask about a refund, they decided that they had another room available. Hesitantly, we agreed to try this room. This one was two doors down from the original and just as bad.

We asked the clerk if we could get a refund so that we could leave, she said that she did not know how to do refunds and that we would have to come back and speak with the manager in the morning. So, my husband and I decided to take the risk of losing our money for a two night's stay and left.

After leaving and calming down, we contacted the corporate booking center, only to be hung up on 3 times and then being told that there was nothing they could do.

We went back to the hotel the following morning and spoke with the manager, Don. DON IS AMAZING. He is the only positive thing about this hotel. He gave us a full refund with no question.

Our conclusion: La Quinta Indy Downtown needs to be condemned and Don needs to be promoted to manager of the Marriot because he deserves a better hotel!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JHF12235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Indianapolis hotels

Kalamazoo, Michigan
Level 5 Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 September 2013

This was convenient, quiet, clean, and a good value. We could easily walk from the hotel to our destination. The desk clerk was very helpful. Breakfast was very decent. I used the workout room, too. We would definitely go back.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antityco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 27 August 2013 via mobile

I stayed here in August 2011 and this was nice. Very clean, covered parking and located an easy walk to the big downtown hotels and resteraunts. A good place. I would stay here again. Save a ton of money by staying here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curley1924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 1 Contributor
4 reviews
Reviewed 21 August 2013

3 friends and I stayed at this particular La Quinta last week and weekend. It was Gen Con 2013 and that means gaming from 9am to midnight for 3 nights and a busy Sunday till leaving. We have stayed here before and it's placement is a perfect balance of placement and cost. It is close enough to the Convention Center to walk (about 5-6 blocks) while still being very reasonably priced compared to those closer. Don Barton (the front desk manager) was particularly helpful with information about the restaurants in the area. He also helped us with Taxis and room juggling when we found we had a change in our numbers and schedule. The staff is friendly and the service impeccable. After a long day at the convention this La Quinta was our Oasis for sure.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveandLauraParsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Indianapolis Downtown

Property: La Quinta Inn & Suites Indianapolis Downtown
Address: 401 East Washington Street, Indianapolis, IN 46204-2608
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #77 of 182 Hotels in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Quinta Inn & Suites Indianapolis Downtown 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
The La Quinta Inn & Suites Indianapolis Downtown hotel is conveniently located in the heart of downtown Indianapolis. We are within walking distance to the Indiana Convention Center, sports venues, theatre, shopping, fine dining, and vibrant night life. Our central location makes us ideal for all ages of entertainment, downtown attractions, and activities. Our hotel features free wireless & wired high-speed Internet access, a fitness center, free parking for standard sized vehicles, and comfortable rooms. All rooms include luxurious bedding & decor, 32-inch LCD TV, coffee maker, iron w/ironing board, hair dryer, and much more. While staying at our La Quinta, you can enjoy a free Bright Side Breakfast to start your day. ... more   less 
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Also Known As:
La Quinta Inn & Suites Indianapolis Downtown Hotel Indianapolis
La Quinta Inn And Suites Indianapolis Downtown
Days Inn Indianapolis
Indianapolis Days Inn Downtown

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