My husband and I were traveling back from our wedding and stopped in Indianapolis for the night. Our two dogs were with us and we were looking for a reasonably priced hotel to stay at that would allow our furry family. When I went inside the man at the front desk was talking on his cell phone. I asked what the price was and if my dogs were allowed to stay. He informed me that dogs were allowed and I specifically asked if there were any extra fees for my dogs to which he responded there were no extra fees. We decided to stay- he swiped my card and took my ID all while taking a personal call on the phone and giving me poor customer service. I went out to get the dogs and walked through the lobby, with my husband, past the front desk, directly in front of the man, to go to our room. The following morning we were getting ready to leave when the same man follows me out into the parking lot, asking me what room number I was staying in. I told him what room I was in and he told me no dogs were allowed in there and he asked who checked me in. I informed him that he was the one who had checked me in the previous evening and I told him, at check-in, that I had dogs. He started to argue with me saying that did not happen and that my dogs were not allowed in the room he put us in. He then said I would need to pay an additional $20 for my dogs. I reiterated that I had asked about all these things the previous night and was put into the room after making him aware that our dogs would be staying with us. I told him that we were going to be leaving and then put my dogs into the car-- he rudely said "Oh my God!"and walked back into the building. I went back into the room to gather the rest of our things and was not in there for more than a minute before he started to call our room. We walked up to the front desk to check out and he started to tell us to pay the fee for the dogs again. My husband asked why we weren't informed of this at check-in and informed the man that we walked by him at the front desk with our dogs the previous evening, and no one said a word. It was only after my husband talked to him that he even waived the fee. As we walked out of the hotel he chanted that we were lying and not telling the truth. I truly think he was trying to take advantage of a young woman by upsetting me and then making me pay for additional fees, I highly doubt he would have reacted this way to a man. I have worked in customer service for the past 10 years and have never witnessed this kind of service. It is not our fault that we were put in the wrong room because the man was too busy talking on his cell phone to pay attention to what our needs were. Most places would admit that their staff made a mistake instead of arguing and shouting insults at their customers. Horrible customer service!
- Official Description (provided by the hotel):
- Located in Speedway area of Indianapolis, near shopping, Indianapolis Motor Speedway, and Museums. ... more less
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- Also Known As:
- Red Carpet Inn Indianapolis