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“Great location, great staff, tired hotel”

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Embassy Suites by Hilton Indianapolis - Downtown
Ranked #68 of 178 Hotels in Indianapolis
Oklahoma
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great location, great staff, tired hotel”
3 of 5 bubbles Reviewed 29 April 2014 via mobile

We arrived from Oklahoma to attend the NRA convention. Arrived at 7:00. By the time we got checked in, car parked and luggage to room it was 7:25. Reception was over. Went to rooms, we had two, keys were in wrong packages and had to play with them to figure it out. Parking garage was packed. Tv remote won't work. Sink in bedroom was draining very slow. Living area furniture needs to be trashed. Breakfast was ok. Ask for some peanut butter and staff found me some with a smile on her face. Evening reception was potato chips, popcorn and vegetables. No like most Embassy Suites I have been too. Older man cleaning tables that night did a wonderful job! Barely finished plates and glasses until he clean table with a smile. They were real busy, had two bartenders. Strange configuration for exiting onto Main Street. Door to enter hotel was down alley and seemed like the rear of the hotel. Used the skywalk to go to the convention center which was very nice. Upon check out both rooms had parking added to room rate, but we only had one car. They removed charges with no problem.

Stayed April 2014, travelled with family
Helpful?
Thank livesinthecountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Any
English first
Lancaster, United States
1 review
5 of 5 bubbles Reviewed 29 April 2014

The staff at this Embassy Suites always goes above and beyond to see to our needs. Predicting a child's needs first goes a long way when traveling as a family!! Doors are always held open, hands are freed, and smiles always greet you. A+!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Doug J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, United States
1 review
4 of 5 bubbles Reviewed 29 April 2014

Excellent hotel that is very close to the convention center. The mall (with very cheap dining) is accessible by skywalk and many ultra fine dining establishments are within a 5 - 10 minute walking distance.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Wesley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
memphis,tn
Level Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 24 April 2014 via mobile

Stayed here on a Friday night and the location is everything! Mall , food and entertainment is all in walking distance.

The chef that cooked the omelets in the morning was the most polite person I have come across EVER in a hospitality field. (Light skinned man) The omelets were not burned. The omelets were not even scorched. His mannerism was top notch!
The manager reception was typical. They served martini's that were not in a martini glass which is the biggest turn off to me. Takes away from the taste. I guess this is a "mind thing".
Overall would definitely stay here again.

Stayed April 2014, travelled as a couple
Helpful?
Thank pagesinadiary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 23 April 2014

The staff at the hotel was top notch. They went out of their way to make us feel welcome and even stayed on the phone with me for directions to the hotel. The hotel itself is worn. The lighting is harsh, rather than warm, and makes the atrium and rooms look cheap. The room furnishings are worn and the sofa sleeper mattress was so worn it was not usable. Great staff, but the place needs an upgrade.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank relaxing87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this review, 26 April 2014
Thank you for your feedback of your recent stay with us. We are very happy to hear you received such great service from our staff. It is always our goal to provide guests with the best service possible and we're glad we were able to help you find your way to the property. Your feedback regarding the accommodations will be taken into consideration as we're always looking to improve our property. Thank you!

Brian Carey
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Indianapolis hotels

Springboro, United States
2 reviews
4 of 5 bubbles Reviewed 23 April 2014

If you're looking for a comfortable place to rest your head with easy access to restaraunts and shopping, then Embassy Suites is the place. You are also a short walk from the art museum, the zoo, and the NCAA hall of fame. Additionally, the breakfast buffet is delicious and hotel staff is very friendly.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indianapolis, United States
1 review
4 of 5 bubbles Reviewed 22 April 2014

Highly recommend visiting this hotel, the staff was very helpful and the hotel is awesome. Great location, walk right out of the building to downtown Indianapolis. Will definitely be back. Highly recommended!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Property: Embassy Suites by Hilton Indianapolis - Downtown
Address: 110 West Washington Street, Indianapolis, IN 46204-3431
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

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