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“Not So Sweet Suite”

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Embassy Suites by Hilton Indianapolis - Downtown
Ranked #100 of 188 Hotels in Indianapolis
Reviewed 22 May 2014

For what we paid and what we arrived to is not what I expected. The suite that we got was dingy and not updated. The shower in one of the bathrooms made a terrible noise and shook the wall when it was used. It sounded like major demolition was taking place in our room. For the amount of money we paid I expected much more.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
2  Thank Cody H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,049 - 1,055 of 1,513 reviews

Reviewed 21 May 2014

Driving into the parking garage is dangerous! There is a sharp turn into a small opening. Needless to say my brand new truck has to go into the body shop! After leaving my paint on the post, the check in went well. The lobby is very clean, staff is friendly. My room was okay. The water in the tub dripped constantly but did not keep me awake. The bed was comfortable. The hotel location is awesome, it is close to a lot of restaurants.

Stayed: May 2014, travelled on business
1  Thank Kenton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

I would not recommend staying at this hotel unless you are only looking for a place to sleep. The accomoadtions are outdated, the room was clean-enough, but had extreme signs of wear. The staff was friendly, but overall,unhelpful. The worst part of the expeience was the noise. I've stayed at a number of Embassy Suites over the years. The atrium can cause noise, but I have never experienced noise like this. We had to close the bedroom door in the suite to ensure we weren't woken up by the guests in the lobby. We came for a family trip and wanted a secondary room to hang out while the kids went to bed. I would have been better off to stay at a nicer hotel and purchase two rooms than stay at this property (the cost would have only been slgithly higher than what we paid). Overall, I was not impressed and will not be staying again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
3  Thank Brianna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this reviewResponded 24 May 2014

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. We appreciate your feedback about the noise in the lobby. I have shared your review with our security team to ensure that this is not a problem in the future. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

Brian Carey
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

This is a great hotel downtown with all the enmities for the entire family. It is near the walk-through mall and evening attractions for children as well as late-night dinners next door in the Colts Bar. The breakfast with you stay makes it a great additional to the hotel cost. LOVE IT!

Room Tip: Suites for 4-6 people, which includes the children with two rooms. High floors do not hear the open...
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  • Stayed: December 2013, travelled with family
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Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

This hotel is close to many entertainment and dining venues. We loved the suite-style room. There is an extra sink area in the bedroom which allowed us to get ready at the same time. Also a refrigerator, microwave and wet bar in the living area. The rooms look down on a central lobby where there are complimentary cocktails from 3-5 each day and also a nice breakfast with cook-to-order items

  • Stayed: March 2014, travelled with friends
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Thank cindyc1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Good location, breakfast is always a plus when traveling with children. Good check in and check out service. The price was a little bit high due to the weekend rates. One of the perks of being downtown makes worth it, the accessibility to places from the hotel location is very convenient.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Rossana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Love this hotel and the amenities. It was so close to everything we needed, just a short walk. The breakfast was great and there was a good variety to choose from. Also the evening complimentary drinks were a plus.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Address: 110 W Washington St, Indianapolis, IN 46204-3431
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Indianapolis
Price Range: £127 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

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