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Embassy Suites by Hilton Indianapolis - Downtown
Ranked #98 of 186 Hotels in Indianapolis
Reviewed 16 May 2014

Good location, breakfast is always a plus when traveling with children. Good check in and check out service. The price was a little bit high due to the weekend rates. One of the perks of being downtown makes worth it, the accessibility to places from the hotel location is very convenient.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Rossana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,041 - 1,047 of 1,500 reviews

Reviewed 16 May 2014

Love this hotel and the amenities. It was so close to everything we needed, just a short walk. The breakfast was great and there was a good variety to choose from. Also the evening complimentary drinks were a plus.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Handicap bathroom has sink that wheelchair won't fit under. Roll in shower has a lip on floor that makes accessibility more difficult. Front desk gave wrong room type. Old 1 person elavator for main floor access.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this reviewResponded 8 June 2014

I appreciate your feedback about your recent stay at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. We are 100% A.D.A. compliant and strive for all Accessible rooms to be located near elevators and emergency exits. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

Brian Carey
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

This hotel was in a great location! The entrance is not very visible from the stree, which is a bit odd. Getting your bags into the entrance/lobby could be a challenge, going up a narrow escalator; however there are personnel present to take care of this for you. Accommodations were very clean and comfortable.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 78rachelleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

The staff provided excellent customer service. The hotel was in close proximity to all the fine dining and entertainment. You never have to use a car, everything is in walking distance! The rooms were clean and I had a good night sleep with no distractions. Excellent hotel!!!!

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank sonyagwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

The Embassy Suites in Downtown Indianapolis provide a wonderful stay experience. While traveling with my family, my daughter was able to utilize the indoor pool, and my husband was able to stay on his fitness program thanks to the well equipped fitness facilities. Parking was easy, and the rooms were clean and even being in the middle of the city we were able to have a quiet nights sleep. I would reccomend this hotel to any traveling to Indianapolis.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Whitney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Every staff member I came in contact with was pleasant and accommodating. I saw two rooms, my first room where I could hear every word spoken by the people in the room below me. And the penthouse I was moved to when I complained. Fixtures and furniture in both rooms were very outdated, worn, and just didn't look clean. Torn carpet, chipped and scuffed paint, and the list goes on. I feel strongly enough about it that here weeks later a guy that doesn't fill out surveys is filling out a survey.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
2  Thank Walter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this reviewResponded 9 June 2014

I’m sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise and the appearance of our guest rooms. Your comments have helped us to improve our guest experience. We hope you will consider staying with us again.

Brian Carey
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Address: 110 W Washington St, Indianapolis, IN 46204-3431
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Indianapolis
Price Range: £126 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

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