First let me start off by explaining that I did not spend the night at this hotel. Rather, I spent a lot of time inside it because that was where my work conference was held. However, I observed enough of the place to write a pretty thorough review.
Positives: The hotel is really unique. I liked the location because it was near many places to eat on our lunch break. Like everyone else said, it's a cool piece of history, and if you like places that are historical or just "different" you may like this hotel. The lobby is especially interesting and pretty. The conference facilities were really nice. Good food offerings and they kept the temps comfortable. The staff seemed nice except for one exception which I will get to in a moment.
Negatives: There is a worn and overused feel to the place. Carpet is worn and everything aside from the entry feels like it needs refreshed. I understand you want to keep the place accurately historical, but there was a sort of...old smell. I have been in many historical hotels and this one just doesn't have the feel of a place where money is spent to keep it immaculate. Okay, here is the biggest issue: We are sitting in the conference room when suddenly a loud roar is heard overhead and the whole room shakes. That's the train coming in over top of the building. Very distracting to our session, and it happened on the hour. I can only imagine how it must of been to sleep in that commotion. My friends that stayed there were not too pleased. I chose to stay at a hotel down the block because I did my Tripadvisor research. I did peak in a room that had the door open for maid service and it looked clean but a bit dated as far as the furnishings. I saw a small indoor pool and hot tub. They looked clean and nice but they were quite small. One last thing--I had lunch on property in the little place by the front entrance. The service was horrible. Our waiter kept forgetting to bring us stuff we requested, and then he would disapear and forget to check on us. Food took forever--no refills--and when it came it was underwhelming considering how much it cost. The place was semi empty so I do not know what the issue was...but that was my only negative interaction with any staff person. I would consider staying here because it wasn't that bad--except for that train noise!!
- Official Description (provided by the hotel):
- Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more less
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- Also Known As:
- Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis