We got a great rate & stayed in this hotel, which had the perfect location. We found it worth it to park on the street at a meter instead of paying for valet parking, although valet service is standard in this area. We walked everywhere & our room on the 1st floor was clean & bedding comfortable. No problems with noise or train sounds.
That being said, there were some issues. Pool was closed early and hot tub out of order.When we checked in the night before, we were told by the clerk that we were put in a king room although we had reserved 2 beds. She was able to change it to 2 doubles, apologized, and told us that our room rate would include breakfast-a nice perk. Except that the next morning when we went to get our "breakfast tickets" like she told us, the morning clerk had no idea what she was talking about & said our room did not come with breakfast. Housekeeping opened the door to our room shortly after 8-we never heard a knock & were getting dressed-but it opened only partway as we had the chain bolt on. Worst of all, a couple days later I noticed a funny charge on my credit card for 19.98$. I called to find out that after we left the hotel at 9:30am, someone (assuming a hotel employee since our room was locked after check out) watched a movie in our room at 11:30am which was charged to my credit card. Creepy! To the management's credit, when I called to inquire about the charge & protested that we hadn't turned our tv on, they promptly credited it back. Make sure you officially check out, even if you've prepaid, to avoid this type of creepy activity!
The location is perfect, the old train station turned hotel is fun & classy-pity the rest of the stay wasn't quite up to par.
- Official Description (provided by the hotel):
- Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more less
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- Also Known As:
- Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis