We were exhausted from our wedding and chose the Crown because of its interesting location and unique theme, and it was too late to drive far. The conversion of the train station into a hotel is very innovative. The service level was good, valet parking was efficient. We arrived late but the bar served a limited menu, the staff was quick, friendly and the food was good. We chose the standard rooms on the 2nd level, which we very much regretted later because the Pulman car rooms are really the primary draw of the location, we should have upgraded the minute I saw them on the tracks, because the regular rooms are really very average. Yes, there are trains, the sound was not really all that bad, but the rumbling is present...but for us this was not an issue, my wife and I found it added to the ambience of the station location. The room was clean, well stocked and the beds comfortable. The negatives were maintenance issues, our bath tub required a minor plumbing repair to the stopper, the maintenance man was quick and professional. In the morning however we were greeted with a cloud of dozens of ants swarming out of the sink drain, which does not add to the ambience of the room. I would have given the hotel maybe another star if the front staff had made some additional effort to recognize that two issues like this, that consumed several hours during a wedding night stay, are too many and require a little more customer service attention, not a free room or anything...but like an apology from the manager on duty, future room upgrade offer, voucher...something more than a quick "sorry about that" from the desk clerk...but that was it...literally.
- Official Description (provided by the hotel):
- Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more less
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- Also Known As:
- Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis