We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Indianapolis Downtown (Union Station)
Ranked #27 of 182 Hotels in Indianapolis
Certificate of Excellence
Saint Paul, Minnesota
Level 5 Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Noisy room”
Reviewed 13 August 2014

I was in the executive wing - because of participation in loyalty program - and could hear train vibrations all night. No whistles; just track vibrations. HVAC kicked on and off all night and combination of the two kept waking me up. On the up side , The room was spotless, nice linens, bath gels and lotions. A very well kept property.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnTheMoveMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 15 August 2014
Thank you for taking the time to review our hotel. As an IHG Rewards Club member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to improve the service we provide. We hope you stay with us again the next time you are in Indianapolis. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

808 reviews from our community

Traveller rating
    271
    293
    132
    69
    43
See reviews for
180
166
41
296
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
New York
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

One thing that I dislike very much was the way some guests were treated. I experienced on how a father was badly treated by the security guard when both him and his daughter were ordering their food at the bar section. The security barged in and told the father you need to get your daughter out of here now. Instead of being nice, he was very rude. Very Rude. The bathroom needs a good update. The air conditioning noise was very loud. The Internet is extremely SLOW.

Room Tip: Ask for the one at the Far East.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 15 August 2014
Thank you for taking the time to review our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to improve the service we provide. We hope you stay with us again the next time you are in Indianapolis. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twickenham, United Kingdom
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 August 2014

Only 3 floors this historical hotel which has a train carriage inside the building has character and is well laid out. The rooms are spacious and clean. The appearance is that of a modern welcoming hotel. Easy to access with a car with a prompt but expensive valet parking service. It is a few minutes walk to the Convention Centre and in the opposite direct you have many restaurants to visit. The hotel bar doesn't look over exciting but the range, quality and service provided was excellent. Wifi was free and was of a good quality.

Room Tip: Executive rooms are based inside the main hotel and not located to the outside. You get a good view...
See more room tips
  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seuke8441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 11 August 2014
Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartsburg, Missouri
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 August 2014

The hotel was immaculate and the staff were very pleasant and helpful. The location was within walking distance to restaurants, shopping, convention center (skywalk) and Lucas stadium. It was possible to get to the mall without going outside if you were willing to go the long way through the convention center - a plus if it starts raining while shopping. Parking was $30 a day with the valet service and you could leave and return. The parking nearby was $22.50 but you could not leave without repaying. There were interesting life sized sculptures of period train employees and passengers throughout the main floor. The free WiFi worked well for e-mail and social media. My room did not have a refrigerator or in-room safe.
I had difficulty sleeping through the various trains that went by the hotel - the room (367) would vibrate with each and the grids in the windows would rattle with some. It wasn't always particularly loud but a low frequency rumble with the vibration. Some seemed to not wake up but others indicated they found it bothersome. I, and others at the conference, found the bedding to be somewhat uncomfortable to start with so this made sleeping difficult. The pillows were too firm and were standard size on the queen beds. The larger versions of most pillows usually are more comfortable from my experience. I was hoping for bedding like the Marriott but that was not to be. The blankets were pristine white, very clean and nicely made up but were really heavy cotton blankets which were attractive but just uncomfortably heavy to sleep under. Others shared this opinion and took off as much bedding off the bed as possible each night. Other reviewers mentioned the sheets as being crinkly and they do have some stiffness to them. I didn't find them unpleasant - they just seemed to need more washings to get softer. Others mentioned the noise if the room was by the pool. Mine was but was on the third floor overlooking the pool. On Sat night there were a lot of families with children using the pool and it was reasonably loud. After ten pm it was silent. The indoor pool was small but did appear to have a lift for a disabled person. Those that used the pool seemed to really enjoy themselves from my view from my window. The window faced the atrium with the glass roof and had black out curtains as it was bright out there all night. The hotel was usually quiet but I could hear the guest's phone conversation next door better than I would have expected.
I would probably stay at the hotel again if only for a night or two as 5 nights with very little sleep was too long. They did have really wonderful apples at the front desk - that was a nice treat. I do feel it was one of the cleanest hotels I have stayed in and I have traveled quite a bit worldwide. If you love trains it would be fun to stay in one of the train car rooms.

Room Tip: It probably would be best to ask for a room furthest from the trains. Some of the rooms are quite a...
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Fran T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 11 August 2014
We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland, Michigan
Level 5 Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 8 August 2014

This is a nice hotel in a very convenient location. We stayed here prior to visiting the Indianapolis Zoo. It was very close to the zoo and we were pretty happy with the deal that we got from Hotwire for this hotel. Yes, there is train noise throughout the night and we were expecting that after reading the reviews. If you want complete silence, you are probably better off booking elsewhere. The train noise isn't unbearable but it is noticeable. The beds in our room were double beds so we opted to spend $20 for a rollaway bed. The bathroom could have used some updating as there were cracked tiles on the bathroom floor. We utilized the pool for a portion of the afternoon but the water in the pool was pretty chilly. Parking was a little pricy ($22 a day) so, if you plan to leave at all during the day, it would be cheaper to use the valet with in and out service. The overall atmosphere of the hotel was very cool and you kind of felt that like you were stepping back in time with all of the train decor and statutes. Overall, we would stay in this hotel again if we were able to get a similar deal on the room.

Room Tip: Request a higher room if you are worried about the train noise.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank seekingsun4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 11 August 2014
We appreciate you taking the time to write a review of our hotel. We love hearing feedback about our newly renovated hotel and that you enjoyed our uniqueness. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

Not a bad place if you like a train shooting through your room at all hours. A little bit out of the way for any walkable attractions or eateries. Room and staff so-so. But I think the worst is the noise. You can hear people walking outside your room. But again tough to sleep when a train rattles your bed.

Room Tip: another hotel.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank CJ J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 7 August 2014
We appreciate you taking the time to write a review of our hotel. As our guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room you received. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve thequality and services we offer. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and hope that you will consider us again on your next visit. Sincerely, Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
445 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 4 August 2014 via mobile

The hotel itself has nice rooms, although the bathrooms are a little tight. I have not stayed in the railcar rooms but having the cars in the hotels creates a rather unique environment. Bar is okay but there are plenty of really great options in the neighborhood for food and drink. Staff is good, I think my checkin was under 4 minutes, I like that.

Stayed August 2014, travelled on business
Helpful?
Thank djdahlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, 6 August 2014
Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#17 of 182 in Indianapolis
2,358 reviews
Le Meridien Indianapolis
#6 of 182 in Indianapolis
341 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#20 of 182 in Indianapolis
1,697 reviews
Downtown Indianapolis
Holiday Inn Express Indianapolis Downtown City Centre
Downtown Indianapolis
Staybridge Suites Indianapolis - City Centre
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Indianapolis Downtown (Union Station)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Property: Crowne Plaza Indianapolis Downtown (Union Station)
Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, Booking.com, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing