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“Wonderful staff and rooms....but needs more elevators.”

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Hyatt Regency Indianapolis
Ranked #22 of 182 Hotels in Indianapolis
Irving, Texas
Level 6 Contributor
139 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Wonderful staff and rooms....but needs more elevators.”
Reviewed 13 September 2011

Rooms at this property are *very* nice, very well appointed and comfortable--so the upcoming renovation should make things even nicer. Staff couldn't have been more helpful. But during the large convention we were there to attend, four elevators for a hotel of its size were simply not enough. Otherwise, location and surroundings were wonderful.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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Fresno, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2011

Recently attended large conference at Indy Convention Center. I personally stayed on the 13th floor The staff at the hotel was terrific. They have quick food solutions in the lobby for those on the go (Subway sandwich shop). They also have a great lounge on the top floor called the "Eagles Nest". Great place to see the city lights. There is direct interior access to the convention center via the sky bridge so you can get from the hotel to your meetings no matter the weather conditions. So all and all for business travel the Hyatt in Downtown Indy is a Home-run!!

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jeff8210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NC
Level 6 Contributor
127 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 12 September 2011

The overall cleanliness seemed OK in the room itself; but the bathrooms are in GREAT need of attention.......a bit on the gross side. The ceiling in the bathroom was the worst, I had to force myself to not look up. The floor of the tub was pretty bad, and fortunately they provided a rubber mat (which was in good condition, thank goodness).

The rest of the room seemed fine. Beds and linens were clean. Looks like they updated the wardrobe/closet & coffee area in the past 5 years as these were relatively modern and seemed newer than the rest of the room. Carpets appeared OK, no big stains or anything that seemed unclean. The hotel is beginning some massive renovation project, starting with the top/22nd floor & working it's way down. So there is hope! The lobby & bar areas are very nice, clean, and modern in style. Staff, again, was great in all areas.

Elevators are slow when there are conventions in town. If you ask for a lower floor you have better luck in getting up & down quicker (floor 5 is the lowest with rooms).

There is a Starbucks in the lobby, along with a Subway & Pizza place. Very convenient & a big bonus! Starbucks is only open from 6am - 12 noon each day though, so when you need that 3pm pick-me-up it's hotel coffee.....there are other hotels nearby with Starbucks inside the lobby as well & they are usually open later. JW Marriott has a very large Starbucks with seating areas all around.

All the hotels in the block are connected to the convention center via covered/inside walkways. It is oftena longer walk than going outside, but the option is there for rainy days - also nice if you are a lady with kong hair & want to avoid humidity & such before a long day in a convention booth!

Lot's of places to eat & drink in downtown Indy, so the need for a car can be skipped if you have transport to/from the airport. Shuttles can take 30 min for transport, and the indy airport seems pretty good for security, during a large convention we made it through security in less than 10 min (would have been OK to arriv 1hour before flight, we arrived with 2 hr & had time to eat).

Room Tip: Lower floor will help with elevator travel times (slow)!
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  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hodels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 6 Contributor
400 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 8 September 2011

This Hyatt has everything. I am a "hotel diva" - meaning I am very particular about hotels. The rooms at this Hyatt are spacious and clean. The hotel has a great ambience with it's open atrium, waterfalls, nice decor and really good restraunts. O/S is great for lunch! It also has Starbucks, Subway, a pizza shop, and other stores. It right in the heart of downtown Indy where there is so much to do. It is also across the street and connected through skywalks to Circle Center Mall. You can't go wrong. I stayed there part time by myself and part of the time with my family during the Final Four.

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CRMays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review, 14 September 2011
CRMays,

Thank you so much for recently staying with us and for your kind review of our hotel. It is our goal to provide an excellent experience for all of our guest. We look forward to serving you again in the future.

Regards,

Brian Comes
General Manager
Hyatt Regency Indianapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 6 Contributor
254 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 August 2011

Stayed here for a week. No one in the hotel was anything less than the best. Close to many great restaurants and attractions.

Room Tip: 18th floor
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  • Stayed July 2011, travelled on business
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Helpful?
Thank chernobog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona Mountains
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 August 2011

The room was very clean and the furnishings modern. The tv was a flat screen. The room was an odd angle shape, but very comfortable. It was just not a straight shot to the bathroom! The property was very convenient to everything downtown and connected with sky walks to the convention center and mall.

Room Tip: We asked for an upper floor room with a view and away from the downtown construction.
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  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pjprez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 August 2011

The hotel was nice and clean and the staff were professional and kind. The only problem is that the hotel is not set up for large conferences. Sometimes, I waited over thirty minutes for the elevator due to so many people going up and down. The food was really good and I was amazed that it always came out hot considering that there were so many people to serve at once. There was a problem with our first room and the staff offered to move us. We packed and moved ourselves and they gave us free wifi for our trouble. Take your own bottled water. If remember correctly, it was $3 a bottle.

  • Stayed September 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lovinbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Indianapolis

Property: Hyatt Regency Indianapolis
Address: 1 S Capitol Ave, Indianapolis, IN 46204-3400
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Indianapolis
#15 Romantic Hotel in Indianapolis
#15 Business Hotel in Indianapolis
#36 Family Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Indianapolis 4*
Number of rooms: 497
Official Description (provided by the hotel):
Newly renovated downtown hotel with a soaring 20 story atrium and vibrant, contemporary decor. 497 renovated guest rooms with high speed Internet access and clean, modern design compliment 25,000 square feet of meeting space with T1 high speed Internet access. Guest rooms feature luxurious bedding, marble bathrooms, large workstation with ample lighting, ergonomic seating, two dual line phones, refrigerators, coffeemakers, irons & boards. ... more   less 
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Also Known As:
Hyatt Regency Indianapolis Hotel Indianapolis
Indianapolis Hyatt Regency
Hyatt Indianapolis

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