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“Beautiful facility”

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Hyatt Regency Indianapolis
Ranked #21 of 185 Hotels in Indianapolis
Reviewed 22 January 2013 via mobile

This is a beautiful location with easy walkway access to the Circle Center Mall food court. The facility was clean and the staff was great. Out only complaint would be the quality of rest! We slept very little and often woke with headaches. Otherwise it was an enjoyable week!

  • Stayed: January 2013
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Thank Younginitiative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 25 January 2013

Hello Younginitiative,

Thank you for taking the time to write such a flattering review and for your recent stay with us. I am pleased to hear that you enjoyed our prime location in the center of downtown Indianapolis. We hope that you come back and stay with us again soon.

Best Regards,
Brian Comes
General Manager

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Reviews (1,734)
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1,409 - 1,415 of 1,734 reviews

Reviewed 11 January 2013

Nice convenient location in the center of Indy. Quiet large rooms friendly staff. I found the staff to be very accommodating to my needs. I will be back. It is near the canal where it nice for a run or just a little stroll down the canal to enjoy yet city view.

Stayed: January 2013, travelled on business
Thank Flyboydtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 21 January 2013

Dear Flyboydtw,

Thank you for taking the time to write such a kind review and for your recent stay with us. I am so pleased to hear that our staff was so hospitable and that you were able to enjoy our prime location near the canal. Please come back and stay with us again soon.

Best Regards,
Brian Comes
General Manager

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Reviewed 7 January 2013

The hotel was very good to us and our schedule. We were able to check out late and the maids did not come knocking at the door. We were greeted with smiles and they answered every question. The hotel has a great swimming pool and hot tub. The fitness facility is unlike any I have seen. Each cardio machine has individual tv's. Free weights, weight machines, towels, water, and fold towels are all available.
We will deffinately stay here again!

  • Stayed: January 2013
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Thank Moo_bir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 18 January 2013

Dear Moo_bir,

Thank you for taking the time to write such a kind review and for your recent stay with us. I am pleased to hear that our staff greeted you with authentic hospitality and that you enjoyed our fitness center. We look forward to your future stays with us.

Best Regard,
Brian Comes
General Manager

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Reviewed 5 January 2013 via mobile

This hotel is on top of things. The individuals in valet parking, front desk, room service, and house keeping were all very nice and friendly. The room was amazing and clean. I would recommend this hotel to anyone and I would stay here again.

  • Stayed: December 2012
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Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 18 January 2013

Dear Christopher R,

Thank you for your recent stay with us and for taking the time to write such a kind review. I am pleased to hear that our staff provided you with authentic hospitality. Please come back to stay with us again soon.

Best Regards,
Brian Comes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

We stayed here New Years Eve. We received an email saying we could arrive at 12:00 pm and check in early, the room was ready. We got to the hotel at 230, waited in the long line to check-in only to find out that our room wasn't ready, we could wait in the lobby and someone would call me on my cell phone, however when we did receive our call we'd have to get back in line and wait again. We waited in the lobby well over an hour and decided to jump back in line and find out what was taking so long. We got back up to the service desk and was advised that the room was in fact ready. I explained to the worker that no one had called and I had been waiting in the lobby for well over an hour. She apologized and quickly got us on our way. The room was clean and had a great view. The New Years Eve Bash was fantastic. The entertainment and food was terrific! I would highly recommend going to the New Years Eve festivities. I'm just very disappointed in the hotel. I received an email response from management last night who informed me the hotel room was ready the entire time, and wasn't sure why we were told it wasn't.

Room Tip: Room with a view of the Capitol.
  • Stayed: January 2013, travelled with friends
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1  Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 21 January 2013

Dear Heather B,

Thank you for taking the time and for your recent stay with us this New Year’s Eve. We greatly appreciate your feedback as this is not the service we wish to provide. I would like to thank you for bringing this to my attention. I hope that you do come back and stay with us again soon.

Best Regards,
Brian Comes
General Manager

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Reviewed 2 January 2013

We made arrangements to stay 3 nights at the Indianapolis Hyatt Regency for a Colts Football game and for their New Years Eve Party....We have stayed at the JW Marriott, Indianapolis previously multiple times and decided to try something different...We were not disappointed and very pleased. Wonderful rooms, very clean, relaxed atmosphere and a very pleasant staff were several of the positive characteristics of this hotel. The New Years Eve Party was well organized, well managed, very secure and just a heck of a lot of fun. The hyatt Regency is is an outstanding location and makes it easy to get around town especially with the use of the stadium tunnel and sky walks that make the shopping mall and local places to eat very accessible! We travel alot and have been at some of the best hotels throughout the country and world and for whatever reasons, we really liked this hotel and the staff that made this a great experience. Price was very reasonable.

Room Tip: If you like a view...higher up is better, although you may pay a little more....
  • Stayed: December 2012, travelled as a couple
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Thank philfromdayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 11 January 2013

Dear philfromdayton,

Thank you for taking the time to write such a kind review and for your recent stay. I am pleased to hear that you enjoyed our New Year’s Eve Party and our prime location near Lucas Oil Stadium. Your positive feedback is much appreciated and will be shared with our staff! Please come back and stay with us again soon.

Best Regards,
Brian Comes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

I just expected more. I walked through the front door and the greeters completely missed my son and I. Checked in with no problem and had a pretty good stay with the following complaints. No concierge or anyone who could point me in the right direction when I needed. Only one clerk at desk during the most critical time, early Monday morning after a Sunday NFL game--go figure?? Despite the privacy hang tag, the maid entered my room. I had to knock on the staff only door to get someone to check me out and call a cab on Monday morning. Additionally, my entire party was checked out a day early for no apparent reason. The male lobby restrooms had 2 of 2 broken urinals. Lastly, my son inadvertently left the room door ajar for maybe 2 minutes and security guard met me at the door as I was closing it only to tell me that was a security violation. I'm not sure if he even knew how to spell security, but I am sure he does not know that most hotels have moved away from the antiquated anti-theft latch used my this hotel; and he was right, Hyatt committed a security violation. It's a really nice hotel but the manager probable does not have a clue about his/her failure to meet basic customer needs.

  • Stayed: December 2012, travelled with family
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Thank psharpton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this reviewResponded 11 January 2013

Dear psharpton,

Thank you for taking the time to write a review and for your recent stay. We appreciate your feedback as this is not the standard of service we wish to provide. I hope you will give us another opportunity to exceed your expectations.

Best Regards,
Brian Comes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Indianapolis

Address: 1 S Capitol Ave, Indianapolis, IN 46204-3400
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Indianapolis
#15 Business Hotel in Indianapolis
#15 Romantic Hotel in Indianapolis
#36 Family Hotel in Indianapolis
Price Range: £119 - £339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Indianapolis 4*
Number of rooms: 497
Official Description (provided by the hotel):
Newly renovated downtown hotel with a soaring 20 story atrium and vibrant, contemporary decor. 497 renovated guest rooms with high speed Internet access and clean, modern design compliment 25,000 square feet of meeting space with T1 high speed Internet access. Guest rooms feature luxurious bedding, marble bathrooms, large workstation with ample lighting, ergonomic seating, two dual line phones, refrigerators, coffeemakers, irons & boards. ... more   less 
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Also Known As:
Hyatt Regency Indianapolis Hotel Indianapolis
Indianapolis Hyatt Regency
Hyatt Indianapolis

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