We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Definitely not a 5 star hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hyatt Regency Indianapolis
Ranked #22 of 178 Hotels in Indianapolis
Certificate of Excellence
Osgood, Indiana
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Definitely not a 5 star hotel”
Reviewed 27 January 2014

Decent hotel, just not at a 4 or 5-star level. Clean, but bathtub drain didn't work, towels were rough. Toiletries consisted of shampoo, soap and conditioner. Lots of noise from the hallway. All could be dealt with, but I did not like the "HIDDEN" charges that are normally free at most 3 star hotels, not to mention 4 star or 5 star! Beware of the parking fee - 4 hours to 24 hours is $24 and they do not validate the parking! Parking garage is a nightmare to navigate and is not very well marked. Your alternative is Valet parking at $36. Internet is a minimum of $9.95 a day. Bottled water in the rooms - for $2 each. Just really wasn't happy with the hotel from a personal standpoint - must be geared toward indifferent business travelers who aren't paying for anything out of pocket. I won't stay here again for business or pleasure!

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank deb1ohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review, 24 February 2014
Dear deb1ohn,
Thank you for taking the time to write a review. Please know that are parking charges as well as internet are in line with similar downtown Indianapolis hotels. I appreciate your feedback and also that you chose to stay with us.
Best Regards,
Keith Spinden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,593 reviews from our community

Traveller rating
    698
    493
    239
    92
    71
See reviews for
275
277
71
804
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 January 2014 via mobile

Did the self check - in only to find ourselves in a room with no window to the outside. Immediately went down to front desk and they gave is a new room. Which happened to be a connecting room. Go out for dinner, get back at midnight, only to discover I can here everything in the next room. Call front desk. No help, still hear noise. I just want to go to sleep. Seriously , I live in Chicago near a club, I have a high tolerance to noise. I travel to Indy and it's too loud. Can't believe I'm paying to sleep here.

Stayed January 2014, travelled with friends
Helpful?
1 Thank Chicagotoanywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review, 27 January 2014
Dear Chicagotoanywhere,
Thank you for your recent feedback. Please accept my apology for your unfortunate noise issue. While it is seldom I get this complaint, I can understand how frustrating it can be when you want to get a good night sleep. I do appreciate your feedback and thank you for visiting Indy.
Best Regards,
Keith Spinden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014 via mobile

We had not stayed at a Hyatt before... I had convinced my husband to try it out because our friends were staying there. Before our visit, I read the reviews on trip advisor. Now that our weekend trip is over, I have to agree with some of the poor reviews i had read about. The elevators were just as described. Few elevators for the size of hotel and the amount of rooms and people needing to use the elevator. To go up to our room from the second floor (this is the floor to use to go to and from the convention center), we had to go. down first to the first floor just to guarantee a spot in the elevator to go up. More often than not, the elevator was ridiculously crowded. New arrivals would be aggravated that people would crowd in, but they hadn't been there long enough to know that there really wasn't another option! The room ventilation was terrible. After not being able to sleep much at all the first night, we decided to leave the heater off(even though it was 20 degrees out).. added covers to our beds.. the room temperature wasn't too bad... We thought that would be better than having the air from the heater blown on us all night.. constantly turning off and on. My husband was concerned about it making us sick. Valet service was similar to the reviews I had read about. We were visiting there for a events at the convention center that ended Sunday night. We needed to check out and put our bags in our truck. My husband waited by himself about 45 minutes for the valet to bring the truck.. When the valet arrived, the valet just watched my husband go back and forth to grab multiple bags. This is not the type of service we are used to, we typically stick with another brand of hotel, that we are members with... We had also called the front desk and was told that if we needed to stay until 3, it would be $50... and also as far as parking, we would be charges another day for valet if we didn't get our truck by 6. The front desk didn't even offer to let us stay slightly past 12. Last year, for the same convention, we had the same dilemma, and we were taken care of at another brand of hotel, sometimes it helps to try to make the customer's visit a little less stressful!

Stayed January 2014, travelled on business
Helpful?
2 Thank js77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review, 27 January 2014
Dear js77777,
Thank you for taking the time to write a review. I appreciate your comments and certainly understand some of your frustrations such as the wait for the elevators as well as the service from the valet. We are very flexible in regard to late check outs if we have the ability to be. Unfortunately on busy check in days we might not be able to accommodate those requests. As for the heat, we recently have done upgrades to our system so there is no longer that issue.
Again, I appreciate your feedback and I will certainly forward your comments to the valet company so that they can follow up appropriately.
Best Regards,
Keith Spinden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 January 2014 via mobile

Stayed here on a trip to Indy. Very beautiful. Room was clean and nice. Great view from the room on the 17th floor. However, one should know that the hallways are open to the lobby below. So if you are uneasy about heights stick to the lower floors. Starbucks in the lobby is a plus. We requested a corkscrew and were provided with one to keep. It broke when open the bottle but the staff was more than helpful with resolving the issue.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank philstafferontherun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Castle, Indiana
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 January 2014

We stayed New Year's Eve and had a great time. Employees were very polite. The room was great. The beds were very comfy, as were the pillows. The shower was awesome. My one issue was that the bathroom did not have a vent. Other than that, everything was great!

Stayed December 2013, travelled as a couple
Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange County, CA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 31 December 2013

Booked and stayed for a downtown wedding--- so a brief visit, but a bummer! Being on the 7th floor, we expected to use an elevator. Well, once things got crowded we had to walk 7 flights down, or miss the wedding. Consistent 10-20 minute elevator waits----which was not easy standing/waiting for my elderly cane using mother in law. When discussing with the manager, she said we should just call and they would take us down the service elevator---who knew!
Of the 3 showers taken, all were cold. Again, she said we should've given her a call.
The hotel was busy with weddings, conferences, and a colts game, but I assumed this is what they do. Thankfully we weren't in a super hurry to leave as getting one's car from valet could've been an hour wait---near colt game time. The manager comped us our $30 valet bill, but that was hard pressed, after all she said "they are a big and busy hotel." I guess now I know.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Treelover63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review, 27 January 2014
Dear Treelover63,
Thank you for your recent feedback. I appreciate you taking the time to tell me your concerns. Certainly during busy times there can be a wait for elevators and I’m happy to hear you discussed it with a manager. If we had know there was an issue with your water heater we most definitely would have resolved the issue for you by either moving you to a different room or having someone from our engineering staff fix the problem. Thank you again for your review.
Best Regards,
Keith Spinden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niles, MI
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 December 2013

This hotel is beautiful! The staff was very friendly and helpful even keeping our luggage behind the counter while we enjoyed the Colts game that started before check in. There are several restaurants and the connecting tunnels lead to the stadium, the mall, and lots of other great sights without being exposed to the elements. The decor was very upscale, but the price wasn't. We will stay here again for sure.

Room Tip: Get a room on a high floor for a beautiful view of the city!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahBNiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattindindianapolis, General Manager at Hyatt Regency Indianapolis, responded to this review, 27 January 2014
Dear SarahBNiles,
Thank you for your 5 Star Review! I am happy to hear you had a great stay and were able to take advantage of our prime location in the heart of downtown Indianapolis. We look forward to welcoming you back again soon.
Best Regards,
Keith Spinden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#24 of 178 in Indianapolis
4.0 of 5 bubbles 1,396 reviews
Downtown Indianapolis
Hilton Indianapolis
Hilton Indianapolis
#15 of 178 in Indianapolis
4.0 of 5 bubbles 1,175 reviews
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#14 of 178 in Indianapolis
4.5 of 5 bubbles 2,208 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
Hampton Inn Indianapolis Downtown Across from Circle Centre
Downtown Indianapolis
JW Marriott Indianapolis
JW Marriott Indianapolis
#7 of 178 in Indianapolis
4.5 of 5 bubbles 2,180 reviews
Le Meridien Indianapolis
#4 of 178 in Indianapolis
4.5 of 5 bubbles 330 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Indianapolis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Indianapolis

Property: Hyatt Regency Indianapolis
Address: 1 S Capitol Ave, Indianapolis, IN 46204-3400
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Indianapolis
#15 Romantic Hotel in Indianapolis
#15 Business Hotel in Indianapolis
#36 Family Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Indianapolis 4*
Number of rooms: 497
Official Description (provided by the hotel):
Newly renovated downtown hotel with a soaring 20 story atrium and vibrant, contemporary decor. 497 renovated guest rooms with high speed Internet access and clean, modern design compliment 25,000 square feet of meeting space with T1 high speed Internet access. Guest rooms feature luxurious bedding, marble bathrooms, large workstation with ample lighting, ergonomic seating, two dual line phones, refrigerators, coffeemakers, irons & boards. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Priceline, Booking.com, Hyatt Hotels Corporation, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hyatt Regency Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Indianapolis Hotel Indianapolis
Indianapolis Hyatt Regency
Hyatt Indianapolis

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing