You can just tell how the employees are trained when you walk in. Everybody greets you, holds doors open, asks how they can help, etc. It's obviously something that management requires of its staff - that is, to be solid at customer service. On the day I left I was up too early for the breakfast buffet, so they converted my vouchers to the 24 hour service cafe, and I was able to have a decent breakfast before the main restaurant even opened - that was a real nice gesture.
The hotel is nice and easy to navigate. Lobby area is simple and open. Rooms are well appointed, but because they are older, may seem small. Bathrooms and closet space in particular are pretty small. But the room is up to date and stylish, and generally quite pleasant. Internet was included with my rate - worked fine.
The location is good with indoor skywalk access to nearby points, and about 1 block from the main convention center. The hotel is adjacent to a shopping mall, which some might find convenient.
I was very pleased with my stay.
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- Also Known As:
- Omni Hotel Indianapolis
- Omni Indianapolis
- Indianapolis Omni