I would not stay at this hotel again because the day I checked out, the bell hop came to my room to get my luggage. I placed my laptop bag on the cart and the bellhop proceeded to load the rest of the luggage. We went down the elevator together and as I was checking out, he went outside and loaded all of my belongings in the wrong vehicle. When I noticed my laptop was missing, I contacted the hotel and it has been a nightmare ever since. I have been passed around to various staff members, all of which promise me that they will "check into it and call me back", which has not happened. The only time I get a response is when I call the hotel. The latest news is that I was told that since they cannot prove that the laptop was on the cart that basically it is not their responsibility. When asked about the video/surveillance cameras, I was told that the footage is no longer available BUT they have a detailed report from when some of their staff watched the footage. This has been going on for about 6 weeks now and I have now accepted the fact that my laptop was lost or stolen due to their staff members error and that they refuse to take responsibility.
This is after the three days I spent in the hotel in which the room I paid for in advance was not available when I arrived. I was woken up at 3am by kids running down the halls knocking on doors. The elevators broke down twice and I was stuck in the basement near the pool, having to go through back rooms and hallways with their staff to get back out since all of the other doors were locked and the key cards would not unlock them.
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- Also Known As:
- Omni Hotel Indianapolis
- Omni Indianapolis
- Indianapolis Omni