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“Beautiful Hotel But Lacks Attention to Detail”
Review of Omni Severin Hotel

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Omni Severin Hotel
Ranked #13 of 185 Hotels in Indianapolis
Certificate of Excellence
Reviewed 11 March 2014

The hotel is beautiful, great location and reasonably priced but attention to details in the room was less than expected for this quality of hotel. Bathroom wall paper was patched together to the walls and peeling off, light bulb burned-out and not replaced, and the charge for internet service is in very small print on a cell phone screen. Didn't know about the charges until the bill arrived and someone pointed out where is was on the screen. Had to enlarge the screen to see and read it.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,823 - 1,829 of 2,497 reviews

Reviewed 10 March 2014

This hotel staff was very friendly and made sure our stay was excellent. It was a bit expensive, but was in a great location to walk around Indy. We were there for a wedding which was beautiful and done to perfection. I only wish the rooms had microwave and small refrigerator. For the price it should have this! It did have a small beverage style frog but only for cooling wines not milk or leftovers.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank CarolMaskill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

This was a very clean, neat hotel and was greeted with great valet service and friendly staff. Overall experience was great, would recommend this hotel. We utilized the fitness center and found it to be neat and clean and great way to get our workouts in while traveling.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Larry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

Stayed here for a Trade show. Was very close to the Convention Center (2 blocks). easy walk even though is was cold when we stayed. Tons of places to eat close by.

My wife & I loved the Wine thief bar in the lobby. Will & Jack the bartenders were great to chat with as the day wound down. And helpful in finding a place to eat.

The staff was excellent. No problems at all in checking in/out. We signed up for the Select guest program (free) and used the wireless internet for free. They have two speeds but I only used the slower speed. That was fine for what I needed. The restaurant staff was very friendly. My wife & I dined at different times in the am. I needed to be out early and she came down later. They remembered us as being together and got our bill together.

Our mini bar was broken and not stocked. We don't use that anyway. So that really did not affect us at all.

There were 2 weddings and a college basketball team in the hotel at the same time. we never knew they were there. (mostly) As we checked out the basketball team was leaving for their game. the staff assembled and started clapping & cheering as they walked out. Very nice touch.

I was very impressed with our stay and the staff

  • Stayed: March 2014, travelled on business
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Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

Conveniently located near Lucas Oil Stadium. Hotel staff very accommodating. Bellhop held luggage to accommodate our early arrival, promptly delivered it to our room after we checked in. Room clean and comfortable. Dined in the Severin Bar, food was excellent, service good, but difficult getting attention to pay bill. Breakfast buffet was outstanding, everything was fresh and delicious. Waiters were extremely attentive. A great way to finish out our mini vacation.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

Great location to walk to sporting events, shopping, and great restaurants. Staff was extremely friendly and helpful, especially the concierge! Bartenders in the Wine Thief bar were friendly and extremely entertaining. Very welcoming hotel.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Omni Hotels & Resorts
Thank Alissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

My husband and I stay here every year for our anniversary. We are never disappointed with the room or the service. They always go above and beyond to make our stay awesome. The staff even puts an anniversary card and bottle of champagne in our room! Thank you.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank Jacquelie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omni_Manager, Manager at Omni Severin Hotel, responded to this reviewResponded 12 March 2014

Congratulations on your anniversary! Thanks for choosing to stay with us each year to celebrate the occasion. We look forward to seeing you again next year. Please let us know if there’s anything we can do to make your stay more comfortable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Severin Hotel

Address: 40 Jackson Pl, Indianapolis, IN 46225-1077
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Indianapolis
#7 Business Hotel in Indianapolis
#8 Romantic Hotel in Indianapolis
#16 Family Hotel in Indianapolis
Price Range: £110 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Severin Hotel 4*
Number of rooms: 424
Reservation Options:
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Also Known As:
Omni Hotel Indianapolis
Omni Indianapolis
Indianapolis Omni

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