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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #23 of 185 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Reviewed 8 August 2011

My Wife and I stayed here for a weekend away. It is a very noisy and crowed hotel. It is very nice though. There was a junior tennis tournament going on in Indy and because of it there were kids everywhere. They were laying on the floor in the lobby watching tv and running all over the place. Bad timing. We had one issue getting our room cleaned the first day and had to come back several times while the maids kept saying 20 minutes. We will be traveling alot to Indy over the next 4 years because of a daughter in college and am not sure if we will pick this particular Sheraton again.

  • Stayed: August 2011, travelled as a couple
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1  Thank BobSouthBend_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 10 August 2011

We truly appreciate your feedback about your recent stay. When your travels bring you back to Indianapolis to see your daughter we hope you would consider giving us the opportunity to exceed your expectations.

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Reviews (915)
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884 - 890 of 915 reviews

Reviewed 6 August 2011

The hotel was under construction, and not very updated. The parking was very convenient and free. The hotel is connected to a very nice mall, and is located near many restaurant choices.

  • Stayed: April 2011, travelled with family
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Thank markristin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 10 August 2011

You will be glad to know that since your stay in April our guestroom renovations are 100% complete. We hope that if you have the opportunity you will come and stay with us in one of our new guestrooms. Thank you for your comments and we hope to see you soon.

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Reviewed 2 August 2011

This review will be short and sweet. It's not the newest hotel around but it's location could not be better. Rooms are well maintained and clean. I wouldn't tell someone to book their summer vacation here, but if you need a place to stay on the north side of Indy you really can't go wrong with this hotel.

  • Stayed: July 2011
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Thank kindhoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 19 August 2011

Thank you for the recomendation to future travelers to stay at our property. We appreciate your kind comments about our cleanliness and location.

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Reviewed 1 August 2011

I got a tremendous rate on hot wire for a one night stay while passing through to Georgia and was worried it would be awful. But the lobby was modern and clean with attention towards the business traveler. The room was nice, brand new furnishings, with very comfortable bedding. The beds were small, wish they had been queens for my sons. But it was quiet and we slept great. The mall gave us many dining options and very convenient. I would definitely stay again.

  • Stayed: July 2011
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Thank Niudoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 19 August 2011

We are glad to hear that you had a nice comfortable stay with us. We hope to see you again soon.

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Reviewed 1 August 2011

Great place. Nice bar, nice gym and pool and the rooms are comfortable. Good location, tons of restaurants and shopping in walking distance.

  • Stayed: July 2011, travelled on business
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Thank egellman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 9 August 2011

We appreciate your loyalty to our hotel and taking time to post your comments. We are so honored to be your home away from home.

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Reviewed 28 July 2011

Aside from the foul stench in the lobby, the rooms were really clean, had a nice HDTV, clean remodeled bathroom with a working fan, great water pressure with plenty of hot water, garage parking, and to top it off the hotel was connected to a very nice, clean shopping mall.

Pros: Clean room, clean bathroom, great water pressure, comfy beds, pool, workout facility, covered parking, and connected to a shopping mall.

Cons: Wireless costs approx. $10/night so I had to tether my laptop and iPad to my phone for free internet, smelly hallways, food is super expensive something like $10 for a bowl of oatmeal. really?! c'mon!

Room Tip: Great group rates. We stayed here for my son's basketball tournament.
  • Stayed: July 2011, travelled with family
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Thank dedjer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 10 August 2011

Thank you for sharing your experience at our hotel. We are glad that you had the opportunity to enjoy our newly renovated features and hope to see you soon!

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Reviewed 14 July 2011

Very disappointed with the quality of this hotel in such an exclusive suburban Indianapolis area. Visited this hotel for a very prominent convention and had to relocate to the downtown area after one night's stay. The bedspread was soiled and the bathrooms were outdated. The fan was especially annoying. The best thing about the hotel is that it is conveniently located to the best of shopping and restaurants...More importantly, an onsite Starbucks (if it's open). Now I understand why I received such a reasonable rate. If you are are looking for a 5 star hotel, this is not the 1. I would strongly suggest another renovation.

  • Stayed: July 2011, travelled on business
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1  Thank Disapp0inted14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 29 July 2011

We appreciate your feedback and are disappointed to hear of your experience. We have shared your comments with our staff so we can continually improve. We hope the next time your travels bring you to our great location you will give us another opportunity to exceed your expectations.

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#8 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Price Range: £128 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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