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“Great Hotel and Location”

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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #25 of 186 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Reviewed 2 May 2012

I booked through Priceline. I had a room on the ninth floor. The manager Richard Crim was very accommodating. The room was clean and rennovated. The shower head and water pressure were adequate. Housekeeping knocked on my door twice early in the morning although the placard was on the door. Perfect location. Free garage parking next to hotel.
I applaud Philip Sterling, who was sent to unlock my door, only after he asked to see a picture I.D. I appreciate the protection and thanked Mr. Sterling. A hotel of this calliber should offer free WIFI. The fitness center was very nice. Enjoyed the chilled towels. A sauna or steam room was only thing missing. Will be staying here again next week.




The doors to the rooms need attention.

Stayed: April 2012
Thank JKSKFultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 10 May 2012

Dear valued guest, Thank you for your sharing your feedback regarding your recent stay. We are pleased you enjoyed your accommodations and appreciated our customer service. We look forward to serving you in the future. Warm regards.

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845 - 851 of 937 reviews

Reviewed 1 May 2012

This was our first time at the hotel and we were so pleased with our experience. We definitely will stay again when we return. From the doorman to the front desk to Kiana who took care of us at breakfast, the service was outstanding. Kiana new us by name and room number each morning. Anything we asked for Kiana happily supplied.

  • Stayed: April 2012, travelled with family
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Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 2 May 2012

Dear Valued Guest , Thank you for sharing feedback regarding your recent stay. We are pleased you enjoyed your stay with us. We will recognize Kiana for providing exceptional service and we'll look forward to your return. Warm regards.

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Reviewed 30 April 2012

From Matt at the front desk to Kiana at breakfast to Derrick and Roberto at the lounge, the staff is courteous, professional and extremely helpful. Overall, the best hospitality in any hotel that I have stayed at!

  • Stayed: April 2012, travelled on business
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Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 1 May 2012

Dear Valued Guest ,
Thank you for your kinds words and recognizing our team members. We're glad we met your expectations and we look forward to another opportunity to serve you in the future. Warm regards.

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Reviewed 29 April 2012

I have stayed at this hotel several times to attend meetings at the hotel and also just for the convenience of the location. However, the last time I stayed here I had no intentions of ever coming back. The hotel was getting very run down, both in the public areas and the rooms. When I needed a place to stay for the night on the north side of Indianapolis this time I decided to make a reservation on one of the reservations sites that doesn't give you the name of the hotel until after the purchase. I got a room for a very reasonable price and when it came up it was the Sheraton Keystone. Needless to say, I was very disappointed, because I knew what it was like the last time I stayed there. When I go to the hotel I was amazed. The hotel is just completing a total renovation. The public areas downstairs were beautiful and so was the room. Everything, and I mean everything has been redone and it looks like a brand new hotel. The room had very nice furniture and big flat screen tv and the bed was so comfortable I didn't want to leave. I would recommend this hotel now to anyone.

  • Stayed: April 2012, travelled on business
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Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 1 May 2012

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are happy we had another opportunity to serve you and your expectations were met. We will look forward to serving you in the future as your travels lead you back to Indianapolis. Warm Regards.

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Reviewed 27 April 2012

This was the third time I stayed at this Sheraton. The rooms are comfortable and spacious, with very nice beds and pillows. The staff is both very pleasant and professional in all the hotel areas. Paulette Hill, the Guest Relations Supervisor, is extremely helpful and accommodating, and it is great dealing with her.

  • Stayed: April 2012, travelled on business
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Thank Suyan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 1 May 2012

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. We are glad you enjoyed the accommodations as well as the Sheraton Signature service. We agree, Paulette is an exceptional associate and we're fortunate to have her on our team. We look forward to your fourth stay with us. Warm Regards.

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Reviewed 25 April 2012

I have been in training for seven weeks and my server, Kiana, made me feel I was at home. She knew exactly what I wanted and knew my name. This made my trip outstanding

  • Stayed: April 2012, travelled on business
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Thank Katzdetroit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 27 April 2012

Dear Valued Guest, Thank you for choosing the Sheraton Indianapolis Hotel at Keystone Crossing as your home away from home. We will pass along your kind words to Kiana and recognize her for extending exceptional service.
Warm regards.

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Reviewed 23 April 2012

3RD Year in a row having our leadership conference (COGIC) at this hotel.
The rooms are great and the beds will make you want to stay in them all day.
We have stayed at the Wynn Las Vegas and their beds don't compare to the comfort of these. Staff is very friendly, breakfast was a 7 out of 10. Over all the stay was outstanding. Looking forward to next year.

Room Tip: King size bed
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  • Stayed: February 2012, travelled on business
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Thank CATERING4LIFE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 24 April 2012

Dear Valued Guest, Thank you for your kind words and thank you for choosing the Sheraton Indianapolis Hotel at Keystone Crossing as your home away from home. We appreciate the opportunity to service you as you have many choices in the area. We will look forward to your fourth stay with us as your travels lead you back to Indianapolis. Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Price Range: £92 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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