From the minute we arrived, it was obvious this property does not know the meaning of customer service. While we booked a room with TWO beds (4 months in advance) we were given a single king room. Not good! That left us to share the king bed and pull out sofa sleeper! The room was not well cared for and the bathroom had a single towel in it. NO wash cloths, NO hand towels, just one single towel. Talking to the staff and trying to get someone to help us was not good either. We honestly got the feeling we were interrupting someone’s day and they had better things to do than help us. The computer/printer area was not well kept as the equipment did not work, so we were left to print boarding passes a the airport. All in all, "Southern Hospitality" is just not their "cup of tea". Can't wait to get back to Texas.
- Official Description (provided by the hotel):
- Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Indianapolis Hotel
- Indianapolis Sheraton