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“Great Location For Business” 5 of 5 bubbles
Review of Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #15 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Houston, Texas
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Location For Business”
5 of 5 bubbles Reviewed 11 June 2014

I stayed here during a conference in Fishers, IN. The location is ideal for an out of towner.Very close to many restaurants and shopping. The hotel itself had a very lively bar at nights which made for a good time. The rooms were very comfortable and clean. I do not stay in Sheraton hotels often, but this won me over. I had a lakeside view which was frozen, but I could imagine it would look gorgeous in the summer time.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FTX44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 23 June 2014
Dear valued guest,
Thank you for taking the time to comment on your experience. We are pleased to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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857 reviews from our community

Traveller rating
    428
    268
    95
    29
    37
See reviews for
203
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
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English first
Indiana
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 June 2014 via mobile

The hotel is a high quality with wonderful rooms. Also the fact the hotel is connected to the Keystone at the Crossing mall is even better. You can go shopping, have dinner, and see a movie all within walking distant of your hotel room. Makes for a night romantic night.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank chucklbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 23 June 2014
Dear valued guest,
Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us for a romantic weekend anytime!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Angola, Indiana
Level Contributor
197 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

The Sheraton at Key Stone Crossing is really nice. The rooms are modern and sleek with amazingly comfortable beds. The pool, hot tub and exercise facilities were outstanding. I was able to have free parking in the adjacent connecting parking garage. This hotel has direct access to the shopping mall for convenience. There are no complimentary meals, but the restaurant was very good. The rooms are somewhat pricey and they charge for internet service which always annoys me. The staff was friendly and helpful. I would definitely stay here again.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PattyFortWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 5 June 2014
Dear valued guest,
Thank you for your feedback. We are happy to hear you enjoyed your stay. Please come back to visit us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
105 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

The hotel is located 87 blocks from the center of downtown and is a solid 30 minutes from the airport. It is physically attached to the mall via a covered walkway, which makes it great to avoid summer rains and to access a full compliment of restaurants like the Cheesecake Factory. The staff at the hotel are exceptionally friendly from behind the front desk to the breakfast crew. The buffet at breakfast is good and the breakfast area is attached to a mini Starbucks. I personally found the SPG recognition to be excellent and should you need a cab there are always a few waiting right outside the front entrance. The bed sheets were especially plush for a hotel, which makes a great nights sleep. Great overall package.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MDM1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 5 June 2014
Dear valued guest,
Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! We hope we have earned your continued loyalty any time you visit the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

As a long time member of the Starwood program, I had been told early on that Sheraton properties in the US were not up to the quality of the ones in Europe or other properties in the Starwood "family" within the US. Unfortunately, I've found that to be true via stays at 2 other Sheraton "resort" properties. That's why, when I found out this was the only property at which I could use Starpoints for a stay during the Indy 500 race weekend, I wasn't thrilled. However, I figured we would only be in the hotel for short periods and if it was at least a clean room where I could lay my head I'd make the best of it.

I must say that I was overwhelmingly surprised by the facility itself and the quality of the service we received. At check-in there was a problem with my reservation. Chris Stetzel immediately stepped in, resolved the problem and provided us with a very nice room with club level amenities. The club amenities themselves are excellent and are made even more so by the attention of Ms. Cameron. It's really a shame that many of the patrons in the Club Lounge don't pay attention to see what she does and how she makes sure that everyone enjoys their time in the lounge.

Regarding the room itself, absolutely no complaints. It was clean and cool and the bed was as good as Westin's Heavenly Bed. Great hotel location and, as many have said, the adjacent mall and free parking garage were much appreciated.

We have plans to return to Indy and to this hotel again this summer simply because we enjoyed the town and the hospitality shown to us at this hotel. My opinion of Sheraton properties has changed greatly! To the management: I've written directly to Chris Stetzel to thank him for his service and professionalism. However, please extend my thanks to him again and to Ms. Cameron. Both of those professionals are true assets to your property and to your brand overall.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gabuddah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 5 June 2014
Dear valued guest,
Thank you for taking the time to comment on your experience. We are pleased to know you could enjoy the comforts and amenities of our hotel as well as our awesome team. Please keep us as you hotel of choice the next time you are in Indianapolis!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 28 May 2014 via mobile

My overall experience staying at this location was exemplary of the Starwood Brand. My family was well taken care of from check in to check out. I was amazed at how quickly they responded to our need for a crib in our room as we had left our pack n play behind. The level of professionalism and courtesy I have come to expect from Sheraton was raised by Katie who worked in the SPG Club Lounge at breakfast during our stay (25th - 27th). She went above and beyond to make sure that my experience was seamless even while traveling with two young children (2 and under). Outstanding job Team Sheraton.

Stayed May 2014, travelled with family
Helpful?
Thank Rafael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 5 June 2014
Dear valued guest,
We are pleased to hear our team was successful in making you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Excellent location for conference with attached upscale shopping mall, comfortable meeting and sleeping rooms. Pleasant and helpful front desk staff. Onsite and convenient parking. Breakfast buffet a bit pricey.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DozerDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, 5 June 2014
Dear valued guest,
We thank you for your appreciation of our newly renovated hotel! Thank you for sharing your experience, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Property: Sheraton Indianapolis Hotel at Keystone Crossing
Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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