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Sheraton Indianapolis Hotel at Keystone Crossing
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Reviews (960)
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All reviewsfashion mallthe club loungefree parking garagecheesecake factorynice mallstarbucks coffeelobby barshopping and restaurantsnorth sidecomfortable bedsfitness centerking roomoatmealbusiness tripgreat customer servicechecking inenjoyed my stay
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595 - 600 of 960 reviews
Reviewed 13 July 2014

Nice location, modern up to date facility, neat little touches like the Mircosoft display near the front desk and cool touchless cards to open doors, motor operated curtains in the rooms and keys to operate the elevators. But, there were a few smaller issues: only one of the two motors worked for the curtains, the TV remote only worked on occasion, the shower wanted to spray out on the bathroom floor, etc. The beds were very comfy and the rooms were nicely decorated.

I also don't care for the approach of charging folks $9.95 a day for wireless internet access.

Overall, a really nice place at a good price and the staff was good, but slightly short of great.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 14 July 2014

Dear valued guest,
Thank you for your feedback. We are happy to hear you enjoyed your stay. Please come back to visit us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

This is our second time staying at this hotel and I like it even more! It really is a great place to stay and a great value. It's easy to get to and surrounded by shopping and good restaurants. The Mall that is attached to the hotel is awesome. Great stores, clean, bright with the best food court I've seen in a mall. The Rooms are well designed and a good size. The beds are comfortable. Everything is clean. It has a nice pool that you can swim short laps in (but it was really really cold). A very big whirlpool and a great outdoor patio to lounge on. All the staff I encountered were courteous and professional. But I think it is the little things that make this place special. They are truly be friends. They had this delicious fresh fruitwater in the lobby, complimentary. There were bottles of water in our room we were not charged for. There were cool towel for after a work out. This hotel has all the amenities with none of the pretensions making us feel comfortable and at home but still pampered.
We didn't attend a meeting here but as an event planning I really liked the space they had. Also we didn't get a chance to enjoy the lounge or starbucks in the lobby but nice to know they are there.
We plan on making this an annual trip just to stay here.

Room Tip: We enjoy a higher floor. The pool and gym are on the 3rd floor. The connection to the mall is on the second floor. They have pet rooms available.
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank RitaLyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 14 July 2014

Dear valued guest,
Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! You are welcome to visit us any time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We stayed at this hotel after bidding on undersold rooms (great price for the hotel). This hotel backs to the mall. We were on the 4th floor and we could hear screaming kids (neighbors perhaps?). Nice little bar downstairs (it closes pretty early) if you don't tangle with someone on disability about politics :-) . The parking is free and the location is really, really nice. It is close to Cheesecake Factory ( :-) ) and a laser tag place. It was a comfortable hotel. Wifi is not free :-(

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ageinert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 14 July 2014

Dear valued guest,
Thank you for your feedback. We are happy to hear you enjoyed your stay. Please come back to visit us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We stayed recently stayed at the Sheraton. The hotel was well appointed. The bathroom facilities were a bit dated but clean and well cared for. The room was clean and comfortable. We had the king bed and the pull out sofa. Extra blankets for the pull out bed would have been nice. We just had a sheet. The check in staff were pleasant and very professional. We carried out from the lobby cafe. The food was fine and price was on target with similar establishments. All the staff we encountered were professional and easy to work with. The connection between the hotel and Keystone Mall is very convenient. I would definitely recommend it to others.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank IndianaNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 14 July 2014

Dear valued guest,
Thank you for taking the time to comment on your experience. We are pleased to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

Just stayed for my second time. Great hotel. I love that it connects to a mall and is around alot of good restaurants etc. Plus...the beds and bedding...wow! So conformable. Whenever I'm in Indianapolis and require a hotel, this will be the place from now on. Kudos to the whole staff!!

Stayed: July 2014, travelled as a couple
Thank CLL3479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 14 July 2014

Dear valued guest,
We are pleased to hear our team continues to be successful in making you feel welcomed when you are with us. Your loyalty and feedback are appreciated, and we hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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