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“Great hotel! Will be back!”

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The Westin Indianapolis
Ranked #23 of 186 Hotels in Indianapolis
Reviewed 25 August 2013

Friendly staff, clean and modern rooms, comfortable bed, overall very accommodating! We had friends who stayed at a different 4 star hotel in Indy that night and The Westin was a MUCH better room, deal, and overall customer accommodating hotel!

  • Stayed: August 2013
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Thank Smilingsar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 26 August 2013

Thank you!! Your kind comments are truly appreciated and will be shared with the entire team. We cant wait to welcome you back on your next visit. Thanks again!

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944 - 950 of 1,486 reviews

Reviewed 25 August 2013

The hotel is centrally located to major downtown attractions including restaurants, the Circle Center Mall, and Circle Center itself. Directly across from the state house. Hotel staff are very helpful and nice. Food service is excellent.

  • Stayed: August 2013, travelled on business
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Thank S_V56003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 28 August 2013

Thank you for the great review, your comments about our great staff, the food and the location are very much appreicated. We look forward to welcoming you back soon. All the best!

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Reviewed 24 August 2013 via mobile

Checked in earlier today and so far the staff is so friendly. The staff is what would bring me back. Really close to all the fun restaurants and pubs. Nice bed and shower. But again what really strikes me is all the staff smile and greet you, are helpful, and kind. Great job Westin Indy. Thank you!

  • Stayed: August 2013
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Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 28 August 2013

Thank you for your great review, as always those that spread the word about our great staff are the ones we are most proud of. I really appreciate you taking the time to recoginze our people for doing what they do best.

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Reviewed 24 August 2013 via mobile

We had one night in indianapolis on our way to DePauw university. We wanted a Starwood property and have always had good luck with Westins. This was no different. Easy to find, pleasant service, nice room and comfortable beds!

  • Stayed: August 2013
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Thank Jamiebelkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 28 August 2013

Thank you for the awesome review, it is truly appreicated. We love that you love the brand. All the best for a great year at Depauw.

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Reviewed 21 August 2013

I stayed here a few weeks ago, I plan events professionally and stay at over 30 hotels a year. This hotel needs renovated badly. You would think a Westin would be awesome, but the customer service and attention to detail was sadly missing. My room stunk of smoke and we tried to move but were met with poor customer service at every turn. Try the Marriott, avoid this property! Sadly disappointed.

  • Stayed: August 2013, travelled with family
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Thank www_prodev_com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 6 September 2013

Thanks for taking the time to provide us with your feedback from your recent stay. Our guest room renovation is right around the corner. All the design work is complete, the contractors are being selected adn we look forward to a great new product soon.

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Reviewed 19 August 2013

We've stayed at the Westin multiple times while attending an event at the convention center across the street. From the connected walkway to the lobby starbucks to the location itself, it's always been a great spot for us to crash.

This most recent stay, the shower tub was draining very slowly and they had it fixed promptly. In fact, we called down to the desk a couple times asking for things like extra towels or pillows, and they were responsive and helpful each time.

The only real mark against the hotel is the lack of power outlets. When you have four people with tablets and smart phones, you have to bring your own power strips or there won't be enough spots for everyone to plug in.
Well, that and the two double beds that we wished were two queens.

  • Stayed: August 2013, travelled with friends
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Thank Vic P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 6 September 2013

Thanks for the great comments about the hotel. We appreciate your feedback and will use it to improve our service going forward. As far as the power outlets are concerned, we are looking forward to the new night stand lamps. Each will include new outlets to make it more convienient to charge devices that people need near them at night. Also, the new desk has a great variety of connections for all needs.

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Reviewed 13 August 2013 via mobile

I really enjoyed my stay here. Hotel staff were friendly and efficient. There was a line when I checked in and the front desk staff worked quickly. I got room service and my salad was delicious. My only complaint is that my shower water was a but too hot. Otherwise, everything was terrific!

  • Stayed: July 2013
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Thank Littlebitofall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded 15 August 2013

Dear Valued Guest,

Thank you for your feedback. I appreciate you taking the time to share the details of your stay with us and am elated to hear that you had such a renewing experience. Thank you for your kind words in regards to our staff and room service. WE look forward to any future opportunities that we may have to host you again.

Thank you!

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Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204-3406
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
Price Range: £83 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Official Description (provided by the hotel):
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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