Nice location close to Convention Center. Hotel has been recently remodeled according to website and you can sees signs of that. Staff at the reception desk are attentive and we'll trained but there were more than a few hiccups along the way.
First morning after check in went to Breakfast in Shulas with my son. Ordered the buffet but asked for fresh omelets. Waited almost 45 minutes before waitress brought our check. We reminded her that we hadn't gotten our food yet and she was confused. 30 minutes later still no omelets and I get the hostess. She apologizes but said they are very busy.I respond that there are only 8 tables occupied and several are also having issues. 10 minutes later the waitress comes back to say she didn't like the way the eggs looked and asked for them to be remade (my guess... They sat on the counter until they were garbage). Eggs finally come and they are wrong. I eat mine anyway and my son asks for a new one (again) to go.
Leave the restaurant and go up to our room... door won't open. Back to the front desk and they give me new keys. Up again and door still won't open. Back downstairs and desk calls security (Justin). Justin arrives at room and can't get in either. Leaves and comes back...still no success. I need to leave for Conference so my son waits. Justin finally gets into room and tells my son it was a wiring issue and is fixed. Several hours later go back to room and door is inoperable again. Go back to desk, explain earlier issue and they call Justin. He tells them the lock is fine and to program new keys. I ask about changing rooms and am told there is nothing else available. Back up to the room I go hoping for the best but no such luck. The door won't open. Back down we go, see a different agent, explain our story and she calls Justin, again. She also tells me I am being moved (amazing since there was no availability 5 minutes earlier). Back we go again and someone new from security arrives. He knows nothing of prior attempts by Justin but is equally unsuccessful. Leaves to find Justin and comes back a short while later. Manages to get door open... Finally.
Move to new room and it appears fine. However, housekeeper apparently doesn't like to work thoroughly. First day, soiled towels removed but no replacements left...had to pull them myself off cart in the hall. Today, housekeeper again takes soiled towels, leaves none (nor a bath mat). Also fails to clean sink (toothpaste residue still there) or bathtub. When bed was made, comforter pulled into position but sheets underneath never reset or tucked into mattress. Sloppy work to say the least.
A colleague upgraded to Executive for $40 more per night. Was supposed to include wireless (which it turns out is free to our Conference guests staying at Westin), gym access (also free as every room key opens gym) and access to executive lounge with breakfast, daily hors d'oeuvre and snacks. First day, appetizers were a half tray of fried won tons (ice cold) and a basket of fruit with mold on the oranges. The next morning there was cereal but not a plate or bowl to be found. Certainly not worth a $40 per night upcharge.
Have been to Indy previously for Conferences. Chose Westin because of access to Convention center and marketed "amenities". Would reconsider a future stay..In fact, another organization I belong to us in Indy for a Conference in two years and not sure I'd stay here again.
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin