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“Excellent rooms, staff, and service”

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Holiday Inn Indianapolis North/Carmel
Ranked #51 of 185 Hotels in Indianapolis
Reviewed 23 May 2011

The hotel was immaculate with an onsite restaurant. The location was near the highway but secluded enough for quiet and privacy. The staff was friendly and accessible with Guest Services Manager Zachary M. Donofrio providing fast and efficient service. The hotel was quiet and provided white noise machines in the room. The beds were comfortable and bathrooms clean with large tubs. The internet was fast and consistent which made traveling for work much easier. The television did not have the best reception most likely a faulty cable wire.

  • Stayed: May 2011, travelled on business
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1  Thank Dyoung7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zdonofrio, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 24 May 2011

Valued Member,

Thank you so much for spending the time to write your review. We are delighted that you found our staff and facilities to accommodate your needs. Please think of us the next time you are in the area.

Thanks again,

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348 - 354 of 401 reviews

Reviewed 22 May 2011

Stayed here in 1998 when it was a Wyndham Garden Inn, then in 2005 when it was a full service Wyndham, did not stay here when it was a Radisson, but have stayed here twice as a Four Points hotel. The best has been full service Wyndham and now.

The staff is courteous. Our rate is ungodly good. The beds are comfortable. The place serves food. It's within walking distance to our office. How much better can it get?

Once they had a problem with hot water. They reached out to us to offer us some goodies/incentives to give them another shot. Class act. We did give them another shot and they succeeded.

  • Stayed: July 2010, travelled on business
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1  Thank ATLconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zdonofrio, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 24 May 2011

First I would like to thank you for your response.

I appreciate you recognizing the efforts and hard work, we as a staff have put in to rectify our hot water issue. We could not be more pleased that we exceeded your expectations. We look forward to seeing you again!!!

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Reviewed 20 May 2011

Just stayed for two nights. Very clean hotel at a great value. No bedbugs, and I check thoroughly. Great bartender, Kyle. And like others have stated, he remembers your name and does a great job serving you and making you feel very comfortable. Excellent local IPA draft priced right. Bed was very comfortable. And although the hotel is older, they've done a nice job keeping it up. Much better than the Doubletree that I stayed at last time. Just don't expect any perks for SPG Gold or Platinum members. I was told this when I checked in and asked.

  • Stayed: May 2011
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1  Thank shepjm99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary D, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 31 December 2012

Trip Advisor Member,

Thank you for taking the time to compose your review. We appreciate the valued feedback you have shared with us and will use this information to further improve the guest experience.

Thank you for choosing to spend your business with us!

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Reviewed 5 May 2011

We stayed here during a weekend in Indy to meet friends. Check in was smooth, bed was comfortable and clean and accommodations were great overall. We appreciated the sleep-noise machine with several choices. Good complimentary coffee in the morning. Staff was polite and professional. Would definitely stay here again. Location was good for both downtown and Broadripple areas, which we visited.

  • Stayed: April 2011, travelled as a couple
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2  Thank dvanauker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zdonofrio, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 10 May 2011

Dear Guest,

We appreciate you taking the time to submit your review via trip advisor. We are delighted to hear you enjoyed your stay with us. Let us know when you are in the area again as we look forward to seeing you!!

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Reviewed 3 May 2011

We only stayed here for about 10 hours but it was a good stay. The room was large and the beds were comfortable. The parking was free and there were a couple of computers with free internet access. The shower had lots of pressue and plenty of hot water.

The hotel is pretty far from anything so you will need reliable transportation to get around. The front desk seemed to be busy and a bit flustered but I wouldn`t avoid this hotel based on that.

All in all, I would recommend a stay here if you`ve got a car and are in the Indianapolis area.

  • Stayed: April 2011, travelled with family
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1  Thank Chemicalguy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zdonofrio, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 10 May 2011

Valued Patron,

Thank you so much for taking the time to submit your feedback. It sounds as though your stay here was short in length, but we are pleased it was a pleasant one. If you are in the area again I encourage you to explore the Carmel area. Our shuttle would be more than happy to accommodate you at no charge. :)

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Reviewed 20 April 2011

I have been staying at this hotel Monday through Thursday for the last nine months, so I know the staff and the facility very well, and I can honestly say that they really do everything they can for me. As mentioned by several other reviewers, Kyle, the bartender at their Terra Nova restaurant, is a particular pleasure. He really does a great job of encouraging conversation among the guests, and of making everyone comfortable and relaxed. The food at the restaurant is also surprisingly good. I have also received excellent service from Zack at the front desk, and Tamra in the sales department.

Overall, I would say that the hotel is an excellent value for the location. The facilities are a bit dated, but everything is generally clean and well maintained. Internet service is much better than at any of the other local hotels in this price range, though it can be spotty in the rooms farthest from the elevator on lower floors. Not really an issue though, as the front desk agreed to move me to another room every time this came up, and the reception in the lobby is excellent as well.

  • Stayed: April 2011, travelled on business
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2  Thank crt5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zdonofrio, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 1 May 2011

Valued Guest,

We cannot thank you enough for spending the time to submit your review. Honestly in our business it is reviews like this that keep us going. It is always a pleasure to take this feedback and share it with our team. We strive to provide the highest level of service to all of our guests and we are ecstatic you feel this way each time you stay with us.

Once again thank you for your response.

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Reviewed 16 March 2011

I stay at this hotel frequently; and when I am in town and not staying in at this hotel, I always stop to have a drink at the bar. The hotel is comfortable and convenient. Kyle, the bartende,r is the best; he makes everyone feel welcome and facilitates interesting conversations among the patrons.

  • Stayed: March 2011, travelled on business
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2  Thank ROBT_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary D, Guest Relations Manager at Holiday Inn Indianapolis North/Carmel, responded to this reviewResponded 4 February 2013

Thank you for sharing your recent review with us. We consistently strive to improve the guest experience, your valued feedback will allow us to do this.

Thank you for spending your business with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Indianapolis North/Carmel

Address: 251 Pennsylvania Pkwy, Indianapolis, IN 46280 (Formerly Four Points by Sheraton Indianapolis Carmel)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Indianapolis
#33 Family Hotel in Indianapolis
#59 Business Hotel in Indianapolis
Price Range: £83 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Indianapolis North/Carmel 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
The Holiday Inn Indianapolis Carmel is ideally located in a park like setting in the heart of upscale Meridian Corporate Business Park and minutes away from the beautiful downtown Carmel Arts and Design District. Our unique six story design hotel is the only Holiday Inn located in the Indianapolis area. Renovated, spacious guestrooms and suites offer all the comforts of home including Holiday Inn signature bedding for a restful night sleep, microwave and refrigerator for your convenience and HDTV channels providing an array of viewing options on the 32 inch flat panel TV. Join family and colleagues for breakfast, dinner or drinks in the Terranova Bar and Grill. Take advantage of free Wi-Fi, 24 hour sundry shop and business center. To unwind from the day, take a dip in our indoor pool or whirlpool. Reenergize yourself in the fitness center. Business travelers will find our hotel conveniently located to companies within the North Meridian corridor including St. Vincent Hospital, Liberty Mutual, Delta Faucet, Teradata, Ingersoll Rand, Monster, Bridgestone Firestone, Belden, Verizon, and Thompson Technical. Take the day to enjoy attractions such as Broad Ripple, Children’s Museum, Butler University, The Palladium, Lucas Oil Stadium, and Indianapolis Speedway. We are only 20 miles from Indianapolis Airport. Relax knowing you have made the right choice with Holiday Inn Indianapolis Carmel. ... more   less 
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Also Known As:
4 Points By Sheraton Indianapolis Carmel
Four Points By Sheraton Indianapolis Carmel Hotel Indianapolis
Radisson Indianapolis
Indianapolis Radisson

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