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“THIEVES!!!”

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Motel 6 Indianapolis - Airport
Ranked #121 of 178 Hotels in Indianapolis
1 review
“THIEVES!!!”
1 of 5 bubbles Reviewed 18 March 2013

I was charged a $150 smoking fee because me and my bags smell like smoke,,,which makes sense because im a smoker,,,but considering i didnt smoke anything in or near the hotel i am outraged!! This is flat out thievery!! The manager is very disrespectful in my dealings with them so far but i do plan to take every action to have whats mine returned!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayjsteward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, Guest Relations Manager at Motel 6 Indianapolis - Airport, responded to this review, 4 April 2013
Dear Guest:

We are aware of your complaint, however this is a 100% non smoking hotel and smoking in a room is not permittied. As stated on the registration card, there is a cleaning fee for smoking in one of our rooms.

Thank you
Ryan Harrison
Regional Manager
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83 reviews from our community

Traveller rating
    18
    31
    16
    8
    10
See reviews for
22
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13
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Orlando, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 January 2013

We are visiting family in Indianapolis. Wanted a decent, inexpensive hotel in the area. Check in experience was nice, front desk attendant was very friendly and helpful. We checked into a King room. Very small, awkwardly designed bathroom. No real closet, but rather a cheap sort of box that you can hang clothes in, no place for luggage storage, etc. AC unit makes very loud noise every 15-20 seconds, so fortunately the weather was not bad and we turned it off. Noticed our TV did not receive NBC. The killer that made us check out after one night, was a simple request for 1 additional pillow. Front desk clerk told us she was not allowed to give them out. We asked her to call her boss. She did and requested the pillow. He told her to tell us no, that we had ample pillows in our room. The pillows on the bed are literally 60% of the size of any ordinary pillow. We explained that we are here for 5 nights and would simply like one additional pillow for our comfort during our stay. She apologized and told us nothing she could do. So after 1 night, we checked out and went next door to the Wingate and paid $25 more per night, but we got our pillow, NBC, and a closet. We will not stay in this hotel again.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, Guest Relations Manager at Motel 6 Indianapolis - Airport, responded to this review, 18 January 2013
Dear Sir,

I would like to appologize for the experience you had at our hotel. It is not the type of experience we would want on of your guests to have and one that we will look into. I appreciate your review of our hotel and wish you safe travels in the future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 9 January 2013

As a elite gold member I use choice hotels ALOT this one I will never stay at again. Shower door was broken, TV was VERY.SMALL and could barely see, rooms are small, tried to charge an early check in fee when I had reservation, cust sevice manager was very rude, hung up on me when I called to front desk for late check out(which I always request) breakfast was gross . Limited channels. WOULD NEVER STAY AGAIN VERY DISAPPTD IN CHOICE HOTELS FOR EVEN CLAIMING THIS PROPERTY. WENT TO MIRCOTEL NEXT DOOR SAME PRICE VERRRY NICE ROOMS!!!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kc4512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan H, Guest Relations Manager at Motel 6 Indianapolis - Airport, responded to this review, 18 January 2013
Dear Guest,

I am sorry to hear of the experience you had at our hotel. We strive to be the best at what we do and don't like to hear that someone had a poor expierence at one of our hotels. We will research the problem and make sure that future guests do not encounter anything of the sort. We wish you safe travels.
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Saint Cloud, Minnesota
Level Contributor
220 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 30 December 2012

My husband and I stayed one night at the Sleep Inn in Indianapolis.We were greeted by a pretty decorated Christmas tree in the lobby. The motel was reasonably priced. We had an average but clean room and breakfast was included. The beds and pillows were comfy. The breakfast was nothing special but hit the spot.The staff was friendly and courteous. We were treated to a complimentary USA today newspaper.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csb14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_IN091, General Manager at Motel 6 Indianapolis - Airport, responded to this review, 30 April 2013
Dear Guest,
Thankyou for your feedback, we are sorry to hear you didn't enjoy your stay. Our goal is to for all our guests to enjoy their time with us and we apologize for the issues you experienced. We will be working closely with our staff to ensure we are polite and courteous with all of our guests. We wish you safe future travels and hope you will stay with us again.
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Level Contributor
103 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 5 November 2012 via mobile

This location is a good value if staying for business or if your activities keep you away from the room most of the time. Although small the room was clean and comfortable. The space capsule shower I am still getting used to but I'm sure it does save quite a bit of space. Minimal breakfast and not that good but it probably will get you through to lunch. Getting there is a bit different, the hotel is in a group of several hotels and you have to pass through a SAMs parking lot to get there but there is plenty of well lit parking. Friendly front desk staff also. I would stay here again for business but probably look elsewhere for a pleasure stay.

Stayed November 2012, travelled with family
Helpful?
Thank The8racer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_IN091, General Manager at Motel 6 Indianapolis - Airport, responded to this review, 8 November 2012
Thank you for taking time to post your feedback. Your business is very important to us and we value your feedback so we can improve for your next stay.

I have brought your breakfast comments to my staffs attention so next time we can strive for your satisfaction. We do offer a variety of breakfast items. Waffles with blueberries or strawberry toppings, biscuits and gravy, hard boiled eggs, yougart along with many different pastry options.
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Concord, North Carolina
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 31 July 2012

Good things: Room was clean, staff was friendly.

Not so good: Breakfast left a lot to be desired.
There was no luggage stand in the room. Had to leave my bag on the floor.

TV channels........ pitiful. It's great if you are a sports nut. About 6 channels of sports.
The rest were CNN, HLN, local channels, cartoon network and video music channels.
That's it! Most of the time I had the TV off as there was nothing worth watching.

Again, the room was clean but the evening TV time was bad.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OTRTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_IN091, General Manager at Motel 6 Indianapolis - Airport, responded to this review, 10 August 2012
Thank you very much for taking the time to share your experience and rating. We appreciate your feedback so we can rectify the television channel situation for future guest stays . Sleep Inn is conveniently located 2.7 miles from the Indianapolis Motor Speedway in the past most guest have request more sports channels. We have since added A & E, Comedy Central and Showtime to our channel line up. Our morning breakfast does include waffles, biscuits and gravy, hard boiled eggs and yogurt. Along with cold and hot cereals, pastries and fresh fruit.
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chicago
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 14 July 2012

The Sleep Inn had easy access to the interstate. The room was clean, comfortable and spacious. The linens were plush and the bed was not to hard. The complimentary breakfast was average. The staff was helpful but I was disappointed that this facility did not have a guest laundry.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cltutell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Motel 6 Indianapolis - Airport

Property: Motel 6 Indianapolis - Airport
Address: 5845 Rockville Rd, Indianapolis, IN 46224-9120 (Formerly Guesthouse Inn)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #121 of 178 Hotels in Indianapolis
Price Range (Based on Average Rates): £
Hotel Class:2 star — Motel 6 Indianapolis - Airport 2*
Number of rooms: 60
Official Description (provided by the hotel):
Motel 6 Indianapolis - Airport is conveniently located 2 miles from Indianapolis Int'l Airport, 2.5 miles from Indianapolis Motor Speedway, and near area shopping and dining. Micro-fridge units and free Wi-Fi available in all modern guest rooms. ... more   less 
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Also Known As:
Sleep Inn Airport West Hotel Indianapolis
Sleep Inn Indianapolis
Indianapolis Sleep Inn

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