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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Ranked #32 of 179 Hotels in Indianapolis
Fort Wayne, Indiana
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“perfectly fine”
Reviewed 3 December 2013

This airport hotel was very clean, comfortable and quiet, modern and updated nicely. Front desk staff was helpful and friendly, check-in was swift and easy, check out took a bit longer due to a computer complication causing some confusion.

My king room was spacious and spotless. Bathroom was huge with jetted tub, towels were clean and soft and plentiful. Basic amenities provided- soap, shampoo, conditioner, lotion. Hairdryer and iron/board were in working order. Had to go all the way to the lobby for ice, which in a three floor hotel is not normally a big deal, except the elevator was extremely slow each and every time I used it. It's easy enough to take the stairs, but not with luggage in tow, and between the elevator wait and the delay at check-out, I ended up running tighter than I'd like in getting to the airport! However, the drive to the airport was quick and easy and while I did not use it, the shuttle seemed to run regularly.

A couple things worth mentioning - dining options are all a driving distance away, except a sandwich shop is within walking distance. Also, they seem to share a parking lot with a cluster of hotels, so parking spaces were in demand during my stay.

I would recommend staying here for a very clean and comfortable pre/post flight hotel.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dryad-fw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 13 February 2014
Thank you for your comments regarding your overnight stay with us. We appreciate the insights you have mentioned that may help improve our ability to provide a great experience to our future guests. We look forward to your next stay.
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284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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English first
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 November 2013 via mobile

When I pulled up to this hotel, I didn't expect too much. It was your typical holiday inn express,and looked a little dated on the exterior in comparison to newly built ones. Everything changed as I entered the lobby however. The lobby was very clean,modern, and well put together with a nice breakfast area along with waterfall. But this is not what I enjoyed the most! Rather, it was the welcoming appreciation of the manager on duty. She was kind,assertive, and truly cared about the customers needs. Though I didn't see her wearing a name tag, she is a middle aged woman,average height with dark hair, looking very professional in a business suit. From the moment I stepped into the hotel until I left 2 days later, she was fantastic!
As for the room itself, it was very nicely remodeled from the previous comfort inn. The beds were high and comfortable, the bathroom was clean, and the furnishings were well laid out and designed. The microwave and mini fridge were nice added touches, as you don't find these too often without an extra charge anymore. The room was decent sized, and nearly everything was spotless. The tv, desk, and chairs all appeared brand new, and even the linens were well kept. I enjoyed 2 nights at this hotel, and would gladly come back for even more! Honestly for the price, you can't go wrong here! Great service, quality rooms, and even the added free breakfast all make this hotel well worth while.

Stayed November 2013, travelled with friends
Helpful?
1 Thank A_Klawiter95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, 11 February 2014
A_Klawiter95,
Thank you for your kind comments...Melissa, whom you spoke of, is representative of the helpful and outgoing staff chosen to promote the most friendly hotel experience a guest, such as yourself, may eperience. We are glad you enjoyed the amenities of the hotel, as well, and look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Property: Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Address: 5855 Rockville Rd, Indianapolis, IN 46224-9120 (Formerly Comfort Inn & Suites West)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

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