I stayed at this property a few years ago, and remembered the front desk staff of ladies being very welcoming. I was hoping for the same customer service experience this time around, but it was the complete opposite.
I wasn't satisfied with check-in, nor the way it was handled. I found the young gentleman behind the counter not to be the friendliest (not sure if he was stressed, busy, or overwhelmed, but something felt a bit off with his attitude).
The room was renovated...but right next to 71st street; I could hear every car the drove by, and it was LOUD. Not sure how I managed to fall asleep with the street noise (guess I was really tired). The closet door didn't fully close, there was a green line going down the middle of the TV screen, and the bathroom mirror and countertop were dirty.
I didn't bother asking to be moved: it was a busy weekend, they were full, and I did not want to deal with the front desk again. I tried to find another Marriott hotel in the city since I am a Rewards member, but a lot of those were booked as well.
I actually liked this property prior to the renovation, especially due to the stellar service received the last time. A lot has changed since then. The only reason I booked here was due to my preferred Marriott property being sold out. Pretty sure I will not stay here again.
- Official Description (provided by the hotel):
- The newly renovated TownePlace Suites Indianapolis Park 100 hotel is located on the northwest side of Indianapolis, just off the I-465 and 71st Street interchange and center to the Park 100 business park. Our hotel is 15 minutes from downtown Indianapolis, local attractions and businesses such as Interactive Intelligence, Brightpoint, ConAgra Foods, Eli Lilly, and Dow Agrosciences. Our residential and extended stay hotel features refreshed and spacious studio, one and two bedroom suites, fully equipped kitchens with new amenities, on-site business center servicing you 24 hours, and a market with snacks and beverages. Enjoy our fitness room and outdoor pool (seasonal) or catch up with complimentary high speed internet (WiFi and wired) at our Marriott hotel in Indianapolis. For your convenience, there is a guest laundry room on the premises. TownePlace Suites Indianapolis Park 100 is your simple solution for both short-term and extended stays in Indianapolis, Indiana designed so you can Work, Live and Play! ... more less
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- Also Known As:
- Towneplace Suites Indianapolis Nw Hotel Indianapolis