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Homewood Suites by Hilton Indianapolis-Keystone Crossing
Ranked #37 of 178 Hotels in Indianapolis
GreenLeadersSilver level
Sagamore Hills, Ohio
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Dirty”
2 of 5 bubbles Reviewed 24 August 2011

I should have turned right around and checked out when I walked up to my hotel room door and it looked like it had been kicked repeatedly. Black scuff marks coved the bottom of the door, which gives a very bad impression. The room itself appeared to be fine until I began to notice small things. There is no safe or make-up mirror in the room. Also the in-room coffee is horrible. There was a used dried up package of coffee left over in our coffee maker--yuck!
The room felt dusty, there was a huge red stain in front of the little sofa. The hair dryer was broken, in pieces and put back in the little cloth bag and left for the next guest! The bed was very hard, and the shower drain was very slow. All in all, not a good stay. I am very disappointed in this Hilton property and will not be staying here again.

They do have free breakfast, and wifi. And the rooms look nice but feel dirty. There are no elevators either so you have to lug your own bags up the stairs if you have a room on the 2nd floor. Also, no bellmen or any help.

  • Stayed August 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Veda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodindy, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 26 August 2011
We do apologize for any inconvenience that may have occurred during your stay and would like you to know this is not our normal protocol. Please feel free to give us a call if you would like to discuss this situation. We appreciate all feedback from guests so that we may improve our operations. Cathy Hewson
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555 reviews from our community

Traveller rating
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    30
See reviews for
207
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189
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Indiana
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 18 August 2011

We will use this hotel again! We stayed there as the closest hotel to my sister's wedding, and for the bit of luxury of a Homewood Suites. When our dog needed to accompany us we were thrilled he could stay, too. The room and bed were very comfortable. The breakfast was far above the average hotel free breakfast. The staff treated us like honored guests. While this is not in the heart of tourist areas it is nestled in a neighborhood but near good restaurants. And just minutes off of the highway surrounding Indianapolis

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kitzg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodindy, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 23 August 2011
We are so glad to hear you enjoyed your stay here at the Homewood Suites Indianapolis at the Crossing. Thank you for the kind comments; we always appreciate any feedback our guests will give us. We hope to have you and your canine companion back with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 August 2011

We were pleasantly surprised at how nice this hotel was since we had been to other suite hotel that were not as nice as this one. The decor was tasteful and the refrigerator was 3/4 the size of a regular one and as clean as could be. Glasses, silverware and dishes were very nice looking and the room was cosy and comfortable. The thermostat was excellent and immediately responded to any changes.

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luciadunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodindy, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 15 August 2011
We are so glad to hear you had a pleasant stay with us here at the The Homewood Suites Indianapolis at the Crossing. We greatly appreciate it when guests take the time to give us feedback on on how we're doing. Thank you for choosing The Homewood Suites at the Crossing and we look forward to being your home away home from while you're in the Indianapolis area!
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Beavercreek, Ohio
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 29 July 2011

Free hot breakfast and a free hot dinner everyday...what could be better? Well, the pool was excellent as well. My children had a great time and I could relax because the pool was clean. The suite was very nice for 2 kids and a husband. The beds were comfortable. The kitchen was great - the fridge really came in handy. The staff were very nice and helpful. We are going to stay here again next time we are in Indy.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tracimed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodindy, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 1 August 2011
Thank you for your wonderful comments. I am so pleased you enjoyed your stay with us. The best way to know if a stay was enjoyable is with comments from the guests. We always strive to make sure all guests are satisfied. We look forward to you coming to visit us again in the future.
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FL
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 25 July 2011

This was the most unique Homewood Suite we have seen. Instead of 1 large multistory building there were several smaller buildings with 20 or so units in each building. You must walk outside to get from your room to the lobby and dining area but it created a resort style atmosphere. It was very pleasant. Complimentary breakfast and managers reception was good. The dining room service was outstanding especially compared to all the other homewood suites we have seen. They could not do enough for us. Normally at these complimentay functions you get your own food and clean your place. Although we did get our own food they were there if we wanted more to drink and carry our dishes away.

We had a small problem there but but it was taken care of promptly by the manager, Kathy. She made sure we were completely satified before we left. I only mention this because Kathy was so gracious.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CoupleFl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodindy, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 27 July 2011
We are so glad you enjoyed your stay with us and greatly appreciate the positive feedback. We are always striving towards exceeding our guests expectations. We are very proud of the team we have working here and their willingness to go above and beyond for the comfort of our guests. Thank you for choosing Homewood Suites at the Crossing and we hope to have you stay with us again when you're in the Indianapolis area.
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Charleston
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 10 May 2011

I stayed at this property (Room 240) on May 4 for one night while attending a seminar in the area. While the room was in good shape and very clean, I'm not sure that I would stay there again. The employees take all the parking spots. I personally saw two employees take the last two spots that are next to the hotel rooms, rather than parking in the back. I had to park in the back corner of the lot and trek across the grounds (outside) to get to the stairs to my apartment. This is not ideal for someone who has large luggage. The check in clerk was not friendly. She did not acknowledge my Hilton Honors status and didn't even say hello. The wifi and breakfast were good. The workout center was pretty good, but small. Biggest complaint was getting overcharged and charging me for two nights instead of one. They didn't catch it but I did. 24 hours later and it's still not fixed.

  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank skull04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodindy, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 19 May 2011
Thank you for your feedback regarding your recent stay at the Homewood Suites at the Crossing. Our team prides ourselves in "wowing" our guests with our outstanding customer service, and it appears that, in your case, we fell short. Please know that your comments have not fallen on deaf ears and all issues will be properly addressed with staff. We will be contacting you personally to ensure that all billing issues have been resolved. We hope that you will give the Homewood Suites at the Crossing another try the next time you are in Indianapolis!
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Rossville, Indiana
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 December 2010

I choose this hotel for lodging for our company Christmas party. We have used this hotel before with good satisfaction and this time was no exception. The rooms are recently remodeled and updated. This hotel is a great value! The suites include a seperate bedroom and bath room, living room, and kitchenette. Flat screen HD tvs in the living room and bedroom. It is very quiet and secluded, but really close to high end shopping and dining. It is easy to get to off the interstate. The breakfast is excellent with hot waffles, bacon, eggs, oatmeal, french toast as well as great coffee and juices. The staff was always helpful and attentive. We will be back next year!

  • Stayed December 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cropguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 18 August 2015
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Indianapolis-Keystone Crossing

Property: Homewood Suites by Hilton Indianapolis-Keystone Crossing
Address: 2501 East 86th Street, Indianapolis, IN 46240
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Indianapolis
#21 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis-Keystone Crossing 3*
Number of rooms: 116
Official Description (provided by the hotel):
Homewood Suites by Hilton Indianapolis-Keystone Crossing takes the stress out of traveling by having everything you need to feel right at home. Longer staying guests at our hotel in Indianapolis north appreciate our onsite laundry room and proximity to The Fashion Mall at Keystone- find everything here from a new tie at Brooks Brothers for your big meeting to take-home treats from Godiva Chocolatier. Maintain your own workout program in our heated outdoor pool and fitness center, and relax in the whirlpool spa. The outdoor sports court lets kids from 6 - 86 burn some energy shooting hoops. Our evening social each weeknight offers a complimentary light meal and beverages (state and local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Hilton
Indianapolis Homewood Suites

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