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Homewood Suites by Hilton Indianapolis-Keystone Crossing
Ranked #40 of 185 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 March 2014

I am very happy with the staff (all of them) and the facilities. I will return if I need to return to INDI and I will recommend the hotel. I stayed because Dr Price. Thanks for all !! ferefereferefetreretryrtrretrteretrreteretrtrdgdgdg tetetete yyujsjdher fers dre eft yrtry gfrgrgrgrgrgrg

  • Stayed: March 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Leonardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 31 March 2014

Leonardo B,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (633)
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421 - 427 of 633 reviews

Reviewed 21 March 2014

I had a great stay @ Homewood Suites Indy, but unfortunately when i called a week later to make another reservation, I was told that they no longer offered government rates??? I don't understand how it changed so quickly?

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Letitia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 27 March 2014

Letitia P,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014 via mobile

The two nights that I stayed at this property were very satisfactory. I was traveling with my dog, and this property is pet friendly. The pet deposit of $50 is reasonable, in my opinion. The staff is very friendly and there is a nice court yard to walk the dog and also sit and enjoy the weather. Qwest Field the rooms require some updating, but the rooms were very clean otherwise.

Stayed: March 2014, travelled on business
Thank raghag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 21 March 2014

Raghag,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

the location of this hotel is close to everything, including dining and shopping and for me my eye clinic. Offer shuttle service within a 5 mile radius of hotel. Offer a hot complimentary breakfast and a nice evening buffet with drinks. Very nice and CLEAN suites. Offers a full kitchen and WI-FI. Will stay again when I return.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Belinda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 21 March 2014

Belinda S,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

I meet a girlfriend every year for a girls weekend of shopping, movies and dining. This is a great location as it is close to Keystone mall and just a little farther to Castleton area. These are rooms with a great layout and we have a consistent experience. The breakfast is convenient and the price is usually quite reasonable for the weekend. I can't speak to the weekday meals but if you are looking for a good price, good location and clean place - I suggest this. I think this was our 5th year.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LindaIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 18 March 2014

LindalC,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014 via mobile

On the plus side
Bed was comfortable. Appears they cleaned well. Free coffee and breakfast. On the negative side we heard everything the people staying above us did including walking around, showering and other stuff. Room was musty, dead air. Almost went and bought a plug in air freshner.

Stayed: March 2014, travelled with friends
Thank CSMM121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 21 March 2014

CSMM121212,

Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the condition of your guest suite. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2014

We have spent 4 days here at the Homewood Suites At the Crossing, and I have to say, the service and accommodations easily met my expectations. We had a king-sized bed and a small kitchen and living room area. The bed was comfortable, there was ample room for our clothes in the closet and the dressers. The water pressure was great in the shower, and I think there might have been a water softener, as the water didn't feel harsh and it was rather sweet to the taste. It didn't taste like city water at all.
A delicious hot breakfast of scrambled eggs, sausage or bacon, waffles, oatmeal, yogurt, some type of scone or sweet roll, plenty of juice, coffee and tea as well as bagels, bread and English muffins was offered every morning. Dinner was available Tuesday, Wednesday and Thursday. We had the option of eating in the lobby or taking it back to our suite. We had maid service each day as well. We also enjoyed free WIFI, and the staff was very friendly and accommodating. I felt quite pampered while we were there, and the prices were very reasonable.
My only criticisms were that our room felt a bit drafty and never really warmed up completely. Of course outside the temperature never got above 30 while we were there. I would probably choose a room with a fire place next time. Also the rooms were not attached to the lobby area, so we had to walk out in the cold each morning and evening for breakfast and dinner.
I think we would definitely stay here again if we come back to Indianapolis.
Also,

Room Tip: In the winter be sure to reserve a suite with a fire place.
See more room tips
  • Stayed: February 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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1  Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 4 March 2014

Dlboddy22,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Indianapolis-Keystone Crossing

Address: 2501 E 86th St, Indianapolis, IN 46240-2444
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Indianapolis
#21 Business Hotel in Indianapolis
Price Range: £102 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis-Keystone Crossing 3*
Number of rooms: 116
Official Description (provided by the hotel):
Homewood Suites by Hilton Indianapolis-Keystone Crossing takes the stress out of traveling by having everything you need to feel right at home. Our proximity to The Fashion Mall at Keystone you can find everything from a new tie at Brooks Brothers for your big meeting to take-home treats from Godiva Chocolatier. Many other local shops and restaurants are close for your enjoyment. Maintain your own workout program in our heated outdoor pool and fitness center, and relax. The outdoor sports court lets kids burn some energy shooting hoops. Our full hot breakfast is served every morning and in the evening social offers a complimentary light meal and beverages (Monday - Thursday)state and local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Hilton
Indianapolis Homewood Suites

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