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Homewood Suites by Hilton Indianapolis-Keystone Crossing
Ranked #36 of 185 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 March 2014

The staff at this hotel is by far the best I have ever encountered in my life. The friendliness of the staff and willingness to assist in any way possible by far exceeded my expectations. The personal grocery shopping service was very helpful and the shuttle was extremely convienient. I would recommend this hotel to everyone when you want to relax even if on business. The evening dinner and breakfast were also over expectations.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Naomi Ruth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 31 March 2014

Naomi Ruth A,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (623)
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408 - 414 of 623 reviews

Reviewed 28 March 2014

The room was great!! Our complaint is allowing smoking right outside rooms at a non smoking hotel!!! The smoke was unbelievably strong in our room!!! No smoking signs need to be placed outside each pod of four doors and cigarette dispensers need to be removed as they encourage smoking outside room doors!!! Talk about second hand smoking, we got a big dose staying here!!!
Also, not knowing the entrance to the rooms are all outside, they put us a room that required a lot of steps!!! You had to carry luggage up a flight of stairs even with a first floor room. They put us in a second story room which I had to climb two flights of stairs. We are older and I have two knee replacements and I try to avoid stairs!!
If you have no problem with cigarette smoke and climbing stairs, this is a place for you!!!!
The shopping nearby was fantastic.
The room was clean.
The food was ok.....could have cooked all potatoes longer....soggy!!!!!

Room Tip: Ask for first floor and pray that if you are a non smoker there are others in your pod !!!!!
See more room tips
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RandyG62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 31 March 2014

RandyG62,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We love this facility. Great friendly staff. Delicious breakfast. Very quiet clean room. If you are staying in the Indianapolis area, this is a super, off-the-beaten-path place to stay. We needed a toilet issue resolved one evening, and the gentleman that showed up to unclog the toilet was extremely friendly and cordial. My wife and I would definitely recommend this facility to anyone.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 31 March 2014

Ronald K,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

I am very happy with the staff (all of them) and the facilities. I will return if I need to return to INDI and I will recommend the hotel. I stayed because Dr Price. Thanks for all !! ferefereferefetreretryrtrretrteretrreteretrtrdgdgdg tetetete yyujsjdher fers dre eft yrtry gfrgrgrgrgrgrg

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Leonardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 31 March 2014

Leonardo B,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

I had a great stay @ Homewood Suites Indy, but unfortunately when i called a week later to make another reservation, I was told that they no longer offered government rates??? I don't understand how it changed so quickly?

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Letitia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 27 March 2014

Letitia P,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014 via mobile

The two nights that I stayed at this property were very satisfactory. I was traveling with my dog, and this property is pet friendly. The pet deposit of $50 is reasonable, in my opinion. The staff is very friendly and there is a nice court yard to walk the dog and also sit and enjoy the weather. Qwest Field the rooms require some updating, but the rooms were very clean otherwise.

Stayed: March 2014, travelled on business
Thank raghag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 21 March 2014

Raghag,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

the location of this hotel is close to everything, including dining and shopping and for me my eye clinic. Offer shuttle service within a 5 mile radius of hotel. Offer a hot complimentary breakfast and a nice evening buffet with drinks. Very nice and CLEAN suites. Offers a full kitchen and WI-FI. Will stay again when I return.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Belinda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 21 March 2014

Belinda S,

Thank you for sharing your feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If there is anything else I can do to be of assistance, please do not hesitate to contact me directly.

Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Indianapolis-Keystone Crossing

Address: 2501 East 86th Street, Indianapolis, IN 46240
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Indianapolis
#21 Business Hotel in Indianapolis
Price Range: £110 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis-Keystone Crossing 3*
Number of rooms: 116
Official Description (provided by the hotel):
Homewood Suites by Hilton Indianapolis-Keystone Crossing takes the stress out of traveling by having everything you need to feel right at home. Our proximity to The Fashion Mall at Keystone you can find everything from a new tie at Brooks Brothers for your big meeting to take-home treats from Godiva Chocolatier. Many other local shops and restaurants are close for your enjoyment. Maintain your own workout program in our heated outdoor pool and fitness center, and relax. The outdoor sports court lets kids burn some energy shooting hoops. Our full hot breakfast is served every morning and in the evening social offers a complimentary light meal and beverages (Monday - Thursday)state and local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Homewood Suites
Indianapolis Hilton

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