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“Not the best Homewood Suites by Hilton”

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Homewood Suites by Hilton Indianapolis-Keystone Crossing
Ranked #47 of 186 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 July 2014

This is the third time I have stayed at a Homewood Suites, but this one was not the best. For one thing, the rooms are unattached from the "lodge" so if there is bad weather it would be difficult to get to dinner and breakfast without getting cold or wet. Also, I was disappointed that the menu posted in the room was not what was served on the night we stayed. I was looking forward to Chicken Cordon Bleu and instead we got pulled pork sandwiches. Breakfast was good except for the omelets that were filled with some kind of mystery meat. We had to call maintenance 3 times and although they came promptly, the issues should have been found when the room was cleaned. The tub wouldn't drain, the DVD player was disconnected, and there was no blanket for the sofa bed. Otherwise the rooms were clean, and the location was good-just off Keystone and I-465.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank bambam26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 18 July 2014

Thank you for you comments. We appreciate your feedback both good and bad. We take every comment very seriously as we strive to continuously improve.

Sincerely,

Barry Barenfanger
General Manager

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405 - 411 of 641 reviews

Reviewed 16 July 2014

My family stayed here for a long weekend in a one bedroom suite. The rooms were immaculate and well appointed. The bed was very comfortable as was the couch. However, the chair in the sitting area was terribly uncomfortable. Also, the silverware provided was very cheap. It would have been nice had they just provided plasticware. We were very pleased with the complimentary breakfast. The complimentary dinner was excellent and was restaurant quality.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank cmfug8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 17 July 2014

Thank you for the review. We appreciate you staying with us and hope to see you again soon.

Sincerely,

Barry Barenfanger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

I have stayed at a number of Homewood Suites in and have found them all to be nice, comfortable hotels. I chose this hotel because of the rate and its convenient location. Raymond, at the desk was very nice and helpful. Unfortunately the room was very damp smelling, the carpet was frayed and heavily stained, and the fixtures were in less than ideal condition. We requested a new room but there were none available so we checked out. There is a dearth of hotels in Indianapolis, and until this one is refurbished, I recommend you stay somewhere else.

  • Stayed: July 2014, travelled with family
    • Value
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    • Rooms
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Review collected in partnership with Homewood Suites by Hilton
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 16 July 2014

Dear Michael,

I am so sorry about your experience. This is not the norm at all. We work very hard to make sure every guest has a pleasant experience and we take all comments and reviews very seriously. Thank you for your comments regarding Raymond and his friendliness and will address the other issue you mentioned.
Thank you,

Barry Barenfanger
General Manager

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Reviewed 9 July 2014

Found this place on Trip Advisor, prepaid for the room, which they upgraded, clean, actually came with a kitchenette, the hotel was less than 5 minutes from the highway, good breakfast, friendly staff, would go back again.

Stayed: July 2014, travelled as a couple
1  Thank Michael I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 14 July 2014

Dear Michael,

Thank you for the great review. We greatly appreciate it. Hope to see you again soon.

Barry Barenfanger
General Manager

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Reviewed 11 June 2014

We needed a place where eight of us could stay along with our classic vehicles for the Good-Guys Show at the fairgrounds. This was in a quiet, safe environment with easy acess to the fairgrounds. Although it was not well marked (we missed it completely the first time) we were able to get turned around. Staff was extremely helpful and courteous. We had a little trouble parking our rigs due to the setup of the parking, but we managed and felt that our vehicles were very safe. Overall, the accomodations were just what we needed and we would use them again!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Homewood Suites by Hilton
Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 12 June 2014

Dear Joyce,

Thank your the review and your comments. We hope to see you again soon.

Sincerely,

Barry Barenfanger
General Manager
Homewood Suites Keystone at the Crossing

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Reviewed 4 June 2014

Worst Hilton property I ever stayed at, and I've been to quite a few. Room 232. Loose floor molding in kitchenette, fridge hinged in the wrong direction, kitchen cabinets all banged up, dish washer not mounted to counter top, hot tub empty, pool not cleaned. Second bedroom was a bed and a TV ... nothing more. 2nd room looked like a closet. Wall paper aged and ugly. Furniture worn. Rusty areas on outside walls of rooms. Staircases need paint. Unlikely that I will never stay at this location ever again.

Room Tip: Find another location. I would not recommend this hotel. Need renovations.
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  • Stayed: June 2014, travelled on business
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2  Thank BRCPres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 6 June 2014

Thank you for the review. I am truly sorry your stay was not a pleasant one. The vast majority of our guests leave happy and very pleased with their stay. I will make sure we address the issues mentioned in your review as we take all comments and reviews very seriously. Our hope is that we are notified during the stay so we have an opportunity to address any and all issues if they occur. We work very hard to take care of all of our guests and truly want everyone to have a great experience every time. If we know about a problem we will correct it. Thank you again.

Barry Barenfanger
General Manager
Homewood Suites Keystone at the Crossing

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Reviewed 2 June 2014

This is the best hotel we have ever stayed in any where!!! They could teach others how to do customer service!!! We have a pet and she was treated awesome!!! They provide pet bags so their grounds stay perfectly clean!!! It is like being in the country, yet extremely close to everything!!! Thank you Homewood Suites!!!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Mac T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry B, General Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this reviewResponded 6 June 2014

Dear Mac,

Thank you for the wonderful review. Hope to see you again soon.

Barry Barenfanger
General Manager
Homewood Suites Keystone at the Crossing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Indianapolis-Keystone Crossing

Address: 2501 E 86th St, Indianapolis, IN 46240-2444
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Indianapolis
#21 Business Hotel in Indianapolis
Price Range: £94 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis-Keystone Crossing 3*
Number of rooms: 116
Official Description (provided by the hotel):
Homewood Suites by Hilton Indianapolis-Keystone Crossing takes the stress out of traveling by having everything you need to feel right at home. Our proximity to The Fashion Mall at Keystone you can find everything from a new tie at Brooks Brothers for your big meeting to take-home treats from Godiva Chocolatier. Many other local shops and restaurants are close for your enjoyment. Maintain your own workout program in our heated outdoor pool and fitness center, and relax. The outdoor sports court lets kids burn some energy shooting hoops. Our full hot breakfast is served every morning and in the evening social offers a complimentary light meal and beverages (Monday - Thursday)state and local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Hilton
Indianapolis Homewood Suites

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