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“Home away from home”

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Homewood Suites by Hilton Indianapolis-Keystone Crossing
Ranked #36 of 178 Hotels in Indianapolis
GreenLeadersSilver level
Malvern, Pennsylvania
Level Contributor
609 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
“Home away from home”
Reviewed 24 August 2006

Upon the recommendation of a client two years ago, I stayed at the Homewood Suites. Four business trips later, I continue to stay here whenever I travel to Indianapolis. Obviously the location is convenient if you have business on the north or northeast side of Indianapolis. The staff have always been friendly and polite. The rooms are spacious and clean; the breakfast is delicious; and things such as water pressure, temperature, and climate control have not been a problem. The location is convenient to the restaurants and bars of the Broad Ripple area. For joggers, the Monon Trail is a short drive away. Malls and stores abound. The only inconvenience is trying to make a left turn out of the hotel's parking lot onto 86th Street during the morning rush hour. Have patience. Overall, this hotel offers all types of travelers a pleasant stay on the northside of Indy.

  • Stayed May 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Keystone_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 18 August 2015
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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574 reviews from our community

Traveller rating
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    76
    39
    31
See reviews for
215
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Indiana
Level Contributor
70 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 June 2006

This is our first stay in a Homewood Suites so we don't have any other Homewood Suites to compare it to like the previous reviewer did. We thought that compared to other moderate hotel chains we often stay in that this was quite nice. It's nice to have the fridge and microwave, and the suite is bigger than just a hotel room would be.

The free breakfast and light dinner were very good.

The staff are amoung the friendliest I have ever dealt with and the room and grounds were spotless.

We usually stay at the Sheraton in Indianapolis and we find it's nice to be able to park close to your room and not have to be constantly taking evevators like we have to do at the Sheraton (we travel with our dog and he has to go outside every few hours).

We come to Indianapolis every couple of weeks and will be staying here from now on.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike3412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 18 August 2015
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 14 December 2005

My husband and I arrived on a Wednesday evening @ 8PM. It was @ 10 degrees outside - COLD! I was so happy to walk in the warm lobby with a fireplace knowing that I didn't have to face the cold again for the day. We checked in and when I asked where the elevators were - the clerk pulled out a map. I never needed a map before to find elevators - but whatever. The map was to our room - which was outside behind the lobby. Once my husband brought our luggage into the lobby we had to walk out the back door of the lobby, through a maze of walkways and try to find the correct building and doorway as fast as possible - because it was cold! What really worried me is that there was 8" of snow predicted for the next day. I knew we were checking out the next morning, but just imagine checking in to a hotel and having to roll your luggage through 8" of snow. The snowstorm came the next day and I felt bad for anyone staying there. All of the rooms open directly to the outdoors. That wouldn't be so bad in a southern climate - but Indianapolis isn't too southern. Directly outside our "living room" area was a basketball court. How would you like to be staying in the summer and check in after a long day looking forward to R&R only to have people playing hoops outside your window.

I've stayed in over 9 Homewood Suites this year that were GREAT! This was not Homewood nor any other Hilton Family hotel quality.

Every Homewood Suites I've ever stayed in had a nice sized kitchenette off the living area. These rooms had a refrigerator and sink area squeezed along one wall of the living area. I don't think they were originally built to be suites. My husband slept on the pull out couch due to his snoring and in the morning I couldn't get around the sofabed and tables to get to the fridge because the rooms was so tight.

We're Hilton Honor Diamond members and have stayed in A LOT of hotels - from $70/night Hampton Inns to $400/night Hiltons. This was the worst.

Oh those poor people who had to walk through the winter storm that day to get to their rooms.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank spkjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review, 28 August 2015
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Indianapolis-Keystone Crossing

Property: Homewood Suites by Hilton Indianapolis-Keystone Crossing
Address: 2501 East 86th Street, Indianapolis, IN 46240
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Indianapolis
#21 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis-Keystone Crossing 3*
Number of rooms: 116
Official Description (provided by the hotel):
Homewood Suites by Hilton Indianapolis-Keystone Crossing takes the stress out of traveling by having everything you need to feel right at home. Our proximity to The Fashion Mall at Keystone you can find everything from a new tie at Brooks Brothers for your big meeting to take-home treats from Godiva Chocolatier. Many other local shops and restaurants are close for your enjoyment. Maintain your own workout program in our heated outdoor pool and fitness center, and relax. The outdoor sports court lets kids burn some energy shooting hoops. Our full hot breakfast is served every morning and in the evening social offers a complimentary light meal and beverages (Monday - Thursday)state and local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Hilton
Indianapolis Homewood Suites

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