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Hyatt Place Indianapolis/Keystone
Ranked #26 of 179 Hotels in Indianapolis
Certificate of Excellence
Indianapolis, Indiana, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Goldcard Member”
Reviewed 1 November 2012

I've stayed at The Hyatt Place at Keystone at the Crossing 4 times in the last 2 years. I've not had any bad stays.I used to be a Marriott fan, but haven't stayed with them since discovering Hyatt Place. PARKING is FREE and CLOSE to entrance. ROOMS are SPACIOUS and COMFORTABLE with convenient ammenities such as FRIDGE, FLAT SCREEN, COFFEE. I've never paid attention to whether my room was on the North or South sides, but it has always been QUIET. I've never been interrupted by housekeeping. They ALWAYS RESPECT the Do Not Disturb sign. Twice, I've ordered the HOT BREAKFAST instead of the continental and it was SATISFACTORY. Didn't mind the price since I get reward points for every dollar spent. Bathroom is small, but not a complaint for me as I always stay alone. The ONLY thing I wish this place had was an indoor pool or hot tub. 2 of my 4 stays were in the winter, so an outdoor pool is useless around then. HOWEVER, the hotel does offer access to the fitness gym nearby which offers FREE HOT TUB/POOL ACCESS TO HYATT GUESTS. I've never used the service though, but plan to when I return this fall/winter.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TriceL_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 4 November 2012
Thanks so much for your positive comments and encouraging feedback. The entire staff and I genuinely base all of our plans and actions around guest satisfaction. Each and every one of us...share the same goal...to exceed our guests' expectations.

Thanks again for your motivating words. They'll definitely be shared and celebrated.

Sincerely,
Tim Whitehead
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 October 2012 via mobile

If you have stayed in a Hayat place before this us what you would expect.

Cons- it sits near the interstate and that can interrupt your search for a zen state.

Very small bathrooms.

Air conditioner is noisy and creates humidity. ( ours was tempormental. Too hot then too cold and then loud when we were sleeping.)

Pros- good location

Very clean

Well thought out breakfast that thankfully isn't waffles and toast. Real silverware and plates!

Modern and calming decor.

Friendly staff, helpful but not obtrusive.

No major problems. Clean, comfortable and exactly what you expect from the chain.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vic987654321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 30 October 2012
Thanks so much for your review. I really appreciate your feedback and always utilize any and all information I can...to better improve the hotel and its offerings. I apologize about the temperature controls, size of bathrooms and highway proximity. Please believe me, when I say that we're working on solutions to any and all weaknesses we may display. It is my mission in life...to ensure 100% guest satisfaction!

Thanks again for your input. It is very much appreciated and always helpful.

Most sincerely,
Tim Whitehead
General Manager
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Holly Springs, North Carolina
Level Contributor
153 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 22 September 2012 via mobile

I stayed here for a night and was delighted! Hyatt Place is now my go-to business lodging, replacing the Hampton/Hilton Garden. The general manager emailed me BEFORE I arrived to let me know he was available for special requests. Nice touch! Warm brownies awaited guests when they checked in. The room featured a giant flat screen, nice king bed that was comfortable, and all the makings of a fine room. It was nicer than most. Definitely stay here. A little request; the Eco toilet paper is crap (pardon the pun). It serves an portent purpose but comes up lacking (tmi....but watch out ladies). Other than that, excellent.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 24 September 2012
Thanks so very much for your encouraging review. I, and the rest of the staff, appreciate the comments immensely. I will bring your toilet paper recommendation to the attention of our brand managers. And I totally agree w/ you regarding its importance! :)

Thanks again,

Tim Whitehead
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ponte Vedra Beach, Florida
Level Contributor
160 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 17 September 2012 via mobile

What a refreshing change from the norm of Internet charges and parking fees. The room was spacious and the area great for shopping and restaurants. My only knock was the absence of room service. There was a small cafe downstairs with some snacks and light sandwiches.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soki816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 20 September 2012
Thanks so much for the positive comments and encouraging words. My staff and I, judge our guests' opinions and feedback as the ultimate litmus test on how we're doing and rightfully consider nothing as important, than what our guests think.

We all appreciate the kind review and hope to see you again very soon.

Thank you,

Tim Whitehead
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
104 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 1 September 2012

I attended a conference with about 50 colleagues, and the organizer selected the Hyatt Place at Keystone Crossing for the group's stay. This group had stayed at other Hyatt Place hotels for previous conferences, so we (and I) knew what to expect. Like the other Hyatt Place hotels where I have stayed, this one is clean, well staffed and comfortable.

I shared a double room with a colleague. In addition to the two beds, there was a large couch (with sleeper bed inside), a desk, and a mini-bar area with a small sink and refrigerator. The couch area was convenient for other to visit and talk. The bathroom sink is outside the toilet/tub room, which was convenient for the two of us.

There is a large TV in the room. While we didn't watch much TV, one feature of the Hyatt Place hotels is a connection panel to attach a computer or other device to the TV. In previous stays, I have used these connections to share videos and other media.

There is free Wi-fi in the hotel. I accessed a streaming video feed a few times, and it was able to keep up.

The hotel includes breakfast. It was great having fruit, yogurt, cereal and two kinds of breakfast sandwiches available. This is much better than a loaf of bread and toaster like some hotels offer. It actually tasted good.

The hotel has two conference rooms. The smaller one is rather small. It would hold a table and maybe 12 people before it got cramped. The larger room was also smaller than other Hyatt Place conference rooms I have seen. The hotel literature says the room can accommodate six tables of eight people. No way. We had 45 chairs set up theater style and it was tight.

The hotel is near the Fashion Mall at Keystone Crossing. There are lots restaurants in the immediate area, but if you don't have a car, be ready to walk. The closest restaurant is 0.5 miles from the front door. It's an easy walk if you are able. There are many more shopping and eating areas with a few miles as well.

I like the Hyatt Place hotels in general, and this one did not disappoint. I gave this hotel a 4 only because I reserve a full 5 for truly outstanding experiences. I would stay here again. (CS)

Room Tip: Rooms on the North side face the highway. Ask for south side if traffic noise bothers you.
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerChriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 5 September 2012
Thanks so much for your informative, intelligent and thoughtful review. We all genuinely appreciate your positive comments and encouraging insight.

Maybe next time we'll get that "5 out of 5"!

It's definitely what we're working toward, what we aspire to, and where we'll eventually be.

Thanks again and we hope to see you soon,

Tim Whitehead
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
154 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 20 August 2012

I try to stay at a Hyatt Place whenever I can, there are two near Indianapolis and this one is by far the better choice. There are so many great restaurants near by the other location you have to drive a bit to find something decent. I like Hyatt Place even more now that they have upgraded their breakfast options, there is always a sandwich choice and waffles, this is a big step up. I did notice the bathroom in my room was getting a little worn and could use to be updated. I'm sure I'll be back next time I'm in town.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RK2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 23 August 2012
Thanks for your positive comments.

Please know that we're currently, laboriously, focusing significant resources on ensuring our bathrooms don't detract from the rest of the room. This is an on-going initiative and I assure you, we'll be complete soon (and moving on to a new thing to improve).

I appreciate your feedback and please know that it's both deeply internalized and immediately acted upon.

Thanks very much,
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Ontario, Canada
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 August 2012

Hyatt Place was a clean, updated hotel, with good Highway access, but in the back 50 of a business parking lot. Lots of shopping and Restaurants within walking distance or a quick drive. Pool is decent although kinda right in the parking lot. Fitness room was better than average. WiFi intermittent. Friendly staff.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjgdb8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TJYTED, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review, 18 August 2012
I'm sorry that your hotel experience was average, at best. To the entire hotel staff, that's indeed, utter failure...as we do nothing less than strive to exceed anyone's and everyone's hotel experience expectations.

I'm sorry you found our location disconcerting and our pool location questionable. I wish I could do something about that....but unfortunately, there are certain things out of our control. I can tell you that I am searching for possible landscaping solutions to make our swimming pool more inviting, aesthetic and appealing.

Thank you for your comments and we hope to see you again,

Tim Whitehead
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Indianapolis/Keystone

Property: Hyatt Place Indianapolis/Keystone
Address: 9104 Keystone Xing, Indianapolis, IN 46240-2152
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Official Description (provided by the hotel):
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt

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