I wrote a positive review of this hotel staff this past winter. This past weekend we spent an overnight with our grandkids in Indy. We returned to this hotel to see if our first visit was a fluke . . . it was not! Before our arrival, Stephen emailed to ask if there was anything the staff could do to prepare for our visit. I mentioned that we would appreciate an early check-in and that I had dietary needs. We arrived around Noon on a Saturday. Brittany was on duty when we arrived. She was welcoming, helpful and delightfully attentive. She said our room was ready. Stephen handed me 2 boxes of gluten-free Nut Thins! I was blown away by his attention to detail! Our room was clean and comfy. The large flat screen TV tilted so you could view it from your bed or from the comfy couch area. Our grandkids (ages 5 & 7) slept well on the sofa bed. (Norma had our room clean and ready. She checked in with us as we settled in. She asked if we needed anything. She brought us extra towels for the kids). Our grandkids enjoyed the outdoor pool. Then we had some coffee drinks from the Starbuck's inside. Josh and TJ served as our evening staff and baristas! Breakfast on Sunday was great. Again, the staff was attentive and kept the busy cafe area stocked and clean. I watched as they assisted several guests, and always with a genuinely caring attitude. These folk are doing a great job. They want to give you a pleasantly memorable stay. STAY HERE!
- Official Description (provided by the hotel):
- 124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Indianapolis/Keystone Hotel Indianapolis
- Hyatt Indianapolis
- Indianapolis Hyatt