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“Smokeless Hotel” 2 of 5 bubbles
Review of Comfort Stay Inn

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Comfort Stay Inn
Ranked #108 of 178 Hotels in Indianapolis
Niles, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Smokeless Hotel”
2 of 5 bubbles Reviewed 28 July 2014

Checked in after driving about 500 miles at about 7:pm. Told we were getting the last double room due to the race being in town. Room was very nice but as we approached the desk and sitting area it reeked of smoke. Being very tired we felt it was best to bear it. Complained in the morning and she said she would discount our rate. We'll see. The staff was extremely pleasant and we would enjoy staying with them again, but not in that room.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank T1945PRpauld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
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    63
    42
    26
    31
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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  • English first
  • French first
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English first
Madison
Level Contributor
4 reviews
4 hotel reviews
2 of 5 bubbles Reviewed 27 July 2014

I have always stayed at Best Westerns and I am surprised that I have to write a bad review. First the cable was not working, that's understandable, but how about some compensation for that because the room price includes Cable TV?? Second, the tub and carpet looked like they hadn't been cleaned in awhile. I did not want any maid service, but the maid came in anyway and cleaned while I was gone. Since they are so eager to come into the rooms, you think they would clean better. Third, I have 2 different amounts being held on my credit card for the stay. Both the amounts are different than what is on my bill/receipt. When I called to ask the girl was quick to blame someone else, said they were just holds and would be back in my account in a few days. They aren't. It just seems like no one knows what they are doing and I was never once offered to speak with a manager.

  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Indianapolis hotels

Lawton, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

Tricky entrance, you have to go past the hotel, make a left at the Bob Evens restaurant and follow the road behind the hotel. The staff is very helpful but minimal. You should be someone that can get around without depending on local staff to handle your business. If your looking for a place to crash with quick entrance/exit to I-70 then this is pretty decent.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Glenn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, Ohio
Level Contributor
283 reviews
283 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

I havent been here for two years but nothing has changed..Its still great..I stayed here three days this week and everytime was perfect...ample truck parking across from hotel..checked in early afternoon everyday the girl working was very friendly and helpful the rooms were great,clean,comfy...everything here is great and the price is wonderful also...so if your in the area and want a nice clean room at a very fair price this is it..the next time Im in the area I will be back weather its next week or another two years ...this place is great!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank teamster175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athol, MA
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

This was one more stopover on a road trip visiting family and old friends. Location on the east side of the city suited our needs. (I believe there is a BW Hotel closer to city center) Location is just off the beltway, but one must look carefully for signage for the turn into the hotel. You are not certain if you are in the correct driveway until you turn a corner and see the main entrance. Desk clerk explained that city code did not allow a larger sign which they wanted to install. Very impressive lobby entrance including a attractive breakfast area. Room was clean,spacious, quiet and very comfortable. Restful night. We did not use the free continental breakfast as we were meeting friends at a restaurant, but we observed an attractive breakfast layout. Good experience and military discount was appreciated.

Room Tip: Not enough information known to make a meaningful recommendation.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grove City
2 reviews
5 of 5 bubbles Reviewed 22 July 2014

I wasn't overly impressed with the look of the hotel but when staff were quickly responsive to my need for shampoo or deferring the check out time, that helpfulness made me feel very good about staying there. Rooms were clean. Pool could have used some cleaning.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago, United States
1 review
2 of 5 bubbles Reviewed 14 July 2014

Stay 3 separate nights and get a 4th free---unless you don't know about it---poor job promoting it until after my stay--then my stay wasn't eligible---bait and switch--nasty pool. The bathroom was in need of a major update. The location and the outside of the hotel looked more like a truck stop. Couldn't find any hotel staff--the breakfast did not include any cold drinks. The orange juice and the apple juice was luke warm at best. It was cheap enough at $69.00 a night and probably got the service expected from a cheap hotel. But a few changes could have made a difference. The outdoor pool had some sort of slide that was draped in a tarp--that was the hotel's way of saying--stay off. I would not recommend this hotel or stay here again--very rundown outside-no microwave --and room bathroom shower was pathetic.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Stay Inn

Property: Comfort Stay Inn
Address: 7610 Old Trails Rd, Indianapolis, IN 46219-6740 (Formerly BEST WESTERN Crossroads)
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 178 Hotels in Indianapolis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Stay Inn 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Best Western Crossroads Hotel Indianapolis
Best Western Indianapolis
Indianapolis Best Western
Best Western Hotel Indianapolis

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