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“Great service and a great location”

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Residence Inn Indianapolis Downtown on the Canal
Ranked #35 of 179 Hotels in Indianapolis
Certificate of Excellence
Minnesota
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great service and a great location”
Reviewed 13 June 2011

We stayed here for a business trip. Most of our activities took place at the J.W. Marriot and the Convention Center, which were both an easy 10-minute walk from the hotel. Check-in was friendly, and she gave us great advice on some local restaurants to try. Our room was located on the ground level, right on the canal. My only complaint was that there was a lot of noise outside of our room, from people walking along the canal. The room was a 2-bedroom suite, which was great for three of us. The rooms were a little dated (no HDTV, etc) but everything was clean and neat. Overall, it was a great place to stay in downtown Indy.

Room Tip: Canal side of hotel is noisy
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Garbech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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328 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Hartford, Connecticut
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 April 2011

What a shock (and disappointment) to have the Marriott name attached to this property. On the plus side, the staff couldn't be nicer...courteous, accommodating and willing. The rooms, however, left much to be desired. Paper thin walls allowed me to hear the occupants walking above and talking in the room next to ours. Those same thin walls also allowed me to know when they were using the bathroom. Not good!!! Also, when the fan/blower kicked in for the AC, it did so with a bang each time. This is not conducive to a good night's sleep. The kitchen area was hopelessly outdated and made me not want to even use the kitchen. The TVs are not flat screen or hi def. It's hard to go backwards on this when you are used to viewing hi def. The TV in the bedroom was basically impossible to watch. This facility is desperately in need of an upgrade. Shame on the Marriott for even letting it get to such a point. For what I paid for my room, it was a rip-off.

  • Stayed April 2011, travelled with family
    • Value
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Helpful?
1 Thank UConnfan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hackensack, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2011

First, the front desk staff go out of their way to make an extended stay like being at home away from home. Cherie, Annette, John and Connie greet you personally to make you feel welcome and go out of their way to assure your comfort during your stay. A simple task such as giving extended stay guests a laundry basket ( cost less than $5 ) instead of those unwieldy plastic bags to carry one's dirty clothes to the laundry room make the stay enjoyable. Second, the hotel is on a canal. Joggers, walkers, bikers etc can be seen every day and in better weather you will see paddle wheel boats, kayaks and an occasional gondola on the water. 2 seater and 4 seater bikes are available in season for rent. A trip around the canal is approx. 3 miles. There are several museums, condos and
a college campus for Indiana U and Purdue U on the canal. You are within walking distance of Lucas Oil Stadium, Conseco Fieldhouse, Indiana Repertory Theater and downtown Indy including Circle Center Mall . Free Breakfast is served daily at the hotel and free meals are served several evenings for those too tired to venture out to numerous restaurants also within walking distance.Swimming pool, hot tub and exercise room are also on the premises. I just completed my fourth stay at the hotel and hope to return in the future.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMcHale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter, Florida
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 March 2011

Simple touches make this hotel stand out. Friendly check in with a welcoming note from management for starters. A problem with the front gate so they eliminate the nightly parking charge when you know most would still insist on it. Coffee at 5 a.m. when breakfast officially starts at 6. (I've literally had other hotel dim the lights in the lobby until the official breakfast time and refuse to turn them on.).
This hotel gets it. Treat people like they're at home.
Now, for the big things. The room was clean and the bed comfy. The social hour had decent options and plenty of them. The hotel also is centrally located for restaurants and bars and even has a canal walk running behind the property, which is ideal for a little jog or brisk walk.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suncoastrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
209 reviews
194 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 17 January 2011

A great stay. Had room on 4th floor facing the canal. You get your own apartment at a Residence Inn--and this property is no exception. Staff was top notch. Room was spotless. Did NOT need vacuming like many hotel rooms do. And a full 6+ coffee maker--not the downsized versions found these days in most hotels that make just 1 cup. Full kitchen. Microwave popcorn. Free weights in the weight room. One free Uniguest computer. And unlike most hotels which have HD TVs but not HD channels--this property has the traditional TV. Ask for a room facing the canal. And if it is a weekend avoid the outrageous $17 parking charge and park on the street. Walk to the mall and nearrby restaurants--a cab is hardly needed.

  • Stayed January 2011, travelled solo
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Helpful?
1 Thank 2Midwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 November 2010

Did overnight trip with family to Indy. Very pleased with this Residence Inn. Located right on the canal. Very relaxing view and good amenities such as billiards room, pool, and fitness rooms. Staff was very friendly and even upgraded our room for us! Parking was steep ($17.00) but found space on street to park for free. Definitely plan to stay here again!

  • Stayed October 2010, travelled with friends
    • Value
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Helpful?
Thank famu1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Michigan
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 October 2010

We had to be in Indy to go to the Indiana University hospital. We had to bring our little dog along with us. The Residence Inn was the most pet friendly hotel we've ever stayed at. The staff were absolutely wonderful, helpful, and supportive. (Thanks Annette and Courtney!)

If we're ever back in Indianapolis again, we will definately stay at the hotel again!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrlsRul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Property: Residence Inn Indianapolis Downtown on the Canal
Address: 350 W New York St, Indianapolis, IN 46202-3240
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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