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“A little out of way but worth it” 5 of 5 bubbles
Review of Residence Inn Indianapolis Downtown on the Canal

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Residence Inn Indianapolis Downtown on the Canal
Ranked #40 of 178 Hotels in Indianapolis
Certificate of Excellence
Ann Arbor, Michigan
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A little out of way but worth it”
5 of 5 bubbles Reviewed 18 March 2014

This is a typical medium priced hotel with a nice room, free breakfast,perfect for traveling....but....the staff here was on of the nicest, most accommodating, service oriented group of people I have seen. The General Manager helped me out, as I had a brief viral illness during my 4 day stay. One of the staff had been management at another Marriot hotel and moved to this one due to the great staff and manager. She does front desk now.
We were in town for the Big Ten tourney, so my walk to Banker's Life Fieldhouse was 0.9 mi.
Will stay here again!!!!!!

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank peterdr1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 27 March 2014
Thank you so much for taking the time to review your stay with us. I'm glad that you are feeling better! We strive to be the cleanest and friendliest hotel in Downtown Indianapolis, so your words are music to our ears. Thank you very much, and we look forward to your next trip in.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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319 reviews from our community

Traveller rating
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    14
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
La Grange, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

But this came very close! The suites were so comfortable and provided all we needed and more! Traveling with kids and grandparents, we loved having the flexibility to stay in and have dinners together (especially on a snowy weekend). The kitchens were stocked just like home and everyone had enough space to be happy. The fireplace was amazing on cold snowy evenings! The rooms were clean and very tastefully decorated.

Michelle at the front desk was wonderful upon our arrival. She helped us get settled in and made us feel very welcome. Before we arrived, Brian and LaToya were on the look out for rooms that would accommodate my parents special needs - even finding closer rooms for us when a cancellation occurred elsewhere in the hotel. Throughout our stay everyone from front desk to housekeeping to maintenance staff were friendly and on the lookout for what we needed help with. Someone even cleaned off our cars when it snowed overnight - talk about unexpected service! Justin was great too - giving us weather updates and even helping carry my dad's oxygen concentrator to our car upon departure. The best hotel staff we have experienced!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SKD66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 3 February 2014
Thank you for choosing the Residence Inn for your trip to Indianapolis! We are very excited to hear that you enjoyed your stay. It is a truly wonderful feeling when such kind words are expressed, but it is truly our goal to make sure everyone enjoys their stay as much as possible.

We hope to see you on your next trip to Indy.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Libertyville, Illinois
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

It's true that parents should control their own children, and teach them hotel etiquette. But sometimes a hotel staff should intervene. Last weekend, the hotel was overrun by kids in Indy here for a swim meet. They were pressing all the buttons on the already-slow elevators, and absconding with luggage caddies, making unloading our car a nightmare. They were loud and rude and should have been reigned in.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank EBJ99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 2 February 2014
Thank you for your review. We want everyone to enjoy their stay as much as possible. Please know that we do schedule extra staff members late into the early morning hours to try and maintain an acceptable noise level. I am sorry to hear that our efforts were not enough on this specific weekend. We will continue to work at our strategy for handling such situations.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

I am always suspect of glowing reviews but know this: Yes, I really stayed there and No they didn’t pay me to write this review. Simply stated, I cannot say enough good things about this hotel.

We were in Indy for a swim meet at the Natatorium. We chose the Residence Inn for the simple reason that the swim team told us to stay there. My group had two kids and four adults. Two of the adults are handicapped, one in a wheelchair. We needed three rooms all on the first floor. We learned that they could not get three rooms together. However, they offered us a two-bedroom suite with the last room across the hall all on the first floor. It worked out perfectly for us.

When we arrived, the staff was marvelous. In fact, the single best part of this hotel is the staff. I don’t know what the management is doing but they are doing it right. Every single member of the staff – front desk, maintenance man, cooks, maids – were very friendly and so nice. They offered to help us at every turn.

The regular rooms are nice, clean and bright. Our suite was very large with two full bedrooms and two full baths. It had a compact but full kitchen with fridge, stove, oven and microwave. We had three good size TV’s and a gas log fireplace. Our room ended up being the gathering place for the family.

The kids loved the other amenities. There is a swimming pool and hot tub. Both are a little tired but more than adequate. There is a billiards table. There is even a Wii with games you can take out. Kids LOVED that.

Breakfast was included and was the standard fare. Scrambled eggs, bagels, etc. Well within expectations.

It was the unexpected that makes this hotel special. The first night we were there it snowed a few inches. I came out to my car about 5:30 a.m. The staff had lifted all the windshield wipers on the cars so they would not freeze to the windshield. I learned from other guests that the hotel staff had later cleaned the windshield of every car in the lot (I left too early). AMAZING!

I honestly cannot think of one bad thing to say about this hotel. I have stayed in many 5-star hotels. Few match the level of service and genuine hospitality you get at this Residence Inn. Well done.

Room Tip: You will not be disappointed.
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BWIandBeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 2 February 2014
Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay, and we certainly hope to have you back as our guest in the future.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ohio
Level Contributor
155 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

We stayed here in January for the Cheer Nationals. This hotel was just far enough from the convention center that not many cheerleaders were staying here! The front desk staff took care of us like we had been coming here for years!
Our room was upgraded from a one bed suite to a 2 bedroom suite. This made living with 3 cheerleaders so much more enjoyable!
The breakfast was full of choices and always something for everyone.
We took taxi's to the CC each day. $5 to get to CC which was worth it to not have to pay again for parking and not to have to look for a spot!
The hot tub was "sick" so that was a downer. However my girls got to swim each evening.
I would definitly stay here again! We may see you all next year!

Room Tip: 2nd floor is where we stayed and there seems to be some rooms with permanent occupants. If you have...
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jkkramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 27 January 2014
Thank you very much for taking the time to review our hotel. We do consider ourselves downtown with a suburban experience, close to the action but far enough away to relax. We are glad you enjoyed your stay and we certainly hope to have you back as our guest on your next trip to Indy.

Sincerely,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

We frequent Residence Inn's during all our travels due to consistent good service and also there GREAT pet policy. Our recent stay at the Residence Inn Indianapolis on the Canal was another example of value, quality and excellent customer service. The front desk staff welcomed our 180lb BoerBoel dog with open arms and made us feel totally welcome which many other supposed "pet friendly" hotels do not. As usual very large, clean and comfortable room. If you travel with your pets look hard at Residence Inn's as they cannot be beat.

Room Tip: All good...some face the canal but view nothing spectacular.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 14 January 2014
Thank you for taking the time to review our hotel. We appreciate your feedback very much. We do strive to be the cleanest and friendliest hotel in Indianapolis, and we do extend that friendliness to all members of the family, no matter how many legs they have!

We hope to have back as our guest on your next trip to Indy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silvis, Illinois
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

Our family of 5 needed a room for 3 nights in Indy for the playoff game. This property was perfect. Staff was very helpful and put us in a two bedroom suite near pool and game room. Kids could swim, play pool, Wii, and cards just outside of our room. Property was clean and in a great location. We will stay again when we visit in the summer.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Oop73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 8 January 2014
Thank you so much for reviewing our hotel on TripAdvisor. I must agree- I think our property is perfect as well! It sounds like your family enjoyed their time at the pool and game room and that your suite was perfectly chosen for your needs. We do proactively choose suites based on our individual guests which is what I believe truly enhances the travel experience. Please let me know when you return- I would be happy to book your reservation myself!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott
Downtown Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Property: Residence Inn Indianapolis Downtown on the Canal
Address: 350 W New York St, Indianapolis, IN 46202-3240
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
Reservation Options:
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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