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“Room With A View”

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Residence Inn Indianapolis Downtown on the Canal
Ranked #38 of 180 Hotels in Indianapolis
Certificate of Excellence
Chicago, Illinois
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room With A View”
Reviewed 28 May 2014

I recently stayed at this Residence Inn. Half of the rooms have a canal view and the others, although they overlook the parking lot, also have a view of downtown and the capitol building. This is an all suite hotel and breakfast is included, as well as cocktails and food Monday-Thursday evening. It is a short (maybe 5 blocks) walk to the convention center and many restaurants. The only negative is parking is an additional cost. The hotel is clean and the staff are all very helpful and friendly! I believe this hotel is also pet friendly!!

Room Tip: Request a canal view and not on the lower level.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
Thank you for your feedback. We do have guest who prefer the Canal view and some that prefer the City view. Our goal is for each guest to have an Excellent stay, so we do everything we can to make sure requests like this are granted. Your kind comments in regards to your stay are very appreciated, and we are indeed a pet friendly hotel.

We hope to see you soon!

Kirby Brown
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332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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boston
Level Contributor
166 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 27 May 2014

Always a nice place to stay while visiting indianapolis. All the staff are very friendly. Nice breakfast offered every morning included. Location is great for walking to restaurants or just walking the canal. The rooms are a bit outdated but not too bad. Included is a kitchenette, full size refrigerator and microwave, and dishes.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank greyparrotowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
Thank you for providing us feedback on your stay. We are glad that your visit with us was a pleasant one. The Canal does offer quite the opportunities to enjoy downtown Indianapolis whether you prefer a quiet walk or to be in the middle of the action.

We hope to see you back with us soon.

Thank you,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 May 2014

Down to Indianapolis for a wedding (as you do) and with a fire-fighters convention on, rooms were difficult to track down. The Residence Indianopolis was a little overpriced but is in an excellent location - on the canal, with easy outdoor access to the canalside path. Blessed with fabulous weather being able to stroll/jog/cycle along the waterway was an unexpected bonus As its name suggests you get an apartment with adequate kitchen facilities if you fancy self-catering. Breakfast was a bit of a zoo and the air conditioning in the room overly noisy but the staff were all very friendly and helpful and its location is a winner.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
We are glad you enjoyed your stay with us and we hope the wedding went well. We do have times where the breakfast can get a bit hectic, hopefully you were able to enjoy the full complimentary hot buffet. For your next visit please know that we have trays and to go boxes so you are more than welcome to take breakfast to our Canal Level Billiards room, or back to your suite so as to lessen the madness. We truly enjoy the serenity the Canal provides and want to make sure our guests do too.

Thank you your thoughtful review of your stay, and we look forward to your next visit.

Kirby Brown
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Euclid,Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 May 2014

We are SO GLAD we chose the Residence Inn on the Canal. Great views of both downtown and the canal. This is the only hotel right on the canal. The front desk staff was awesome. Latoy made us feel at home right away and answered all our questions. It was like we knew her for years. The room was nice, we had a city view and looked out the window maybe once (not really in the room that much) with so much to do and views offered for all the guest of the Canal, no need for a Canal view room. The free breakfast was great!! Breakfast burrito, eggs, hashbrowns, sausage, banana's, cereal, belgian waffles with all the toppings, toast, bagels, muffins just to name a few items. They also had a managers reception from 6pm-7:30pm that had free beer,wine,pop, salad,meatball subs and some of the best chocolate chip cookies I ever had. Great time to mingle with other guests. I would stay here again for sure if we ever came back to Indianapolis. Only negative I would say is biggest size bed is a queen. Having a few king size beds rooms would be alot nicer. Give Residence Inn on the Canal a try..... You can thank me later!!!

Room Tip: No need for a Canal view room, plenty of views available without having to spend the extra money on...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank PKJoeyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
We are thrilled to hear that you are satisfied with your choice of hotel! We are ecstatic that you chose us as well! We cannot thank you enough for the glowing review and testimonial that you provided. We can't wait to have you back as our guest!

Thank you,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 May 2014

I just returned from a week in Indiana and staying at this hotel. The hotel and staff were all top notch; my room was very clean and spacious. The restaurant is close to downtown however there are not many places to dine at that are very close to the hotel. If I could make a suggestion, perhaps a van that might run guests to the downtown area as I found it impossible to get a taxi to drive me downtown. The elevator is also so stinking slow, so a stairwell close to the elevator would make a big difference.

Room Tip: Far from the elevator and take the steps whenever possible.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
Thank you very much for taking the time to provide us such valuable feedback. We work very hard to make sure the hotel is clean and the staff is inviting and friendly. That fact you took the time to recognize that means a ton to each one of us.... Thank you!

We hope to see you back with us again, and the elevators (both being hydraulic) will still be on the slow side, so we'll make sure to get you a room near the stairs!

Thanks again,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zanesville, Ohio
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 May 2014 via mobile

My room was on the canal side and the view was so pretty. The staff members were very helpful and nice. The breakfast is so good and the evening social a nice added bonus.

The rooms were clean and spacious.

This hotel is centrally located so it is very easy getting around on foot in the city.

I would definitely stay again.

Stayed May 2014, travelled on business
Helpful?
Thank Marcie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
Thank you very much for your kind words. Your review touches our hearts, as our goal is for each and every guest to have an EXCELLENT stay! We are very excited that you found our property and staff to meet that expectation. We hope to have you as our guest again soon, and we truly appreciate your feedback.

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 29 April 2014

Wife and I booked this hotel for a few days because it is within easy walking distance of the Convention Center. A short stroll along the Canal, then a couple blocks around the Capitol and you're there. Hotel grounds and parking were clean and inviting. Staff were incredibly friendly and helpful, even when we slightly overslept regular breakfast hours one morning. The kitchenette was handy for those times we just wanted to keep some snacks & cold water on hand. And thankfully there was no "mini-bar".

A HUGE plus for not charging for internet. It is ridiculous in this day & age that "premium" hotels charge for internet, while 2-star hotels & even hostels provide it for free. Thanks, Residence Inn, for not gouging business travelers like some of your fellow Marriott's (and others) do!

There were only a couple issues that caused this to receive less than a 5-star rating:

1. I booked with points & at first booked for one night. When I wanted to add additional nights, the additional nights required more points than the first night. Marriott claimed the hotel had been "upgraded" in the few days gap. How, by adding water to the pool? Nothing else changed in three days, unless it was the demand, and that translates to gouging.

2. When someone was in the room above us, you could hear every movement they made. Rooms need to be better insulated.

Keep up the good work!

Room Tip: Canal side would be quieter & with a nicer view.
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Green Features: Always appreciated to find hotels concerned with the environment on more than just a face value.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pocestnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KirbyBrown, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, 29 May 2014
Thank you for providing feedback on your stay. We are sorry to hear about the confusion with your Points redemption, and we will work with Marriott to make sure those types of hiccups are eliminated. We are glad that you enjoyed your stay, and we look forward to your return.

Thank you,

Kirby Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Property: Residence Inn Indianapolis Downtown on the Canal
Address: 350 W New York St, Indianapolis, IN 46202-3240
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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