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“Expected more of a Fairfield”

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Fairfield Inn & Suites Louisville North
Ranked #3 of 10 Hotels in Jeffersonville
MINDEN
Level 6 Contributor
168 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Expected more of a Fairfield”
Reviewed 18 July 2014

Hotel was not the quality of hotel that I expected of Fairfield. Room was outdated, TV small, had a sour odor to the room, pillow were lumpy and probably needed replaced. Only had two sets of towels when we needed four. Breakfast stopped at 9:00 Would probably not stay here again.

Stayed July 2014, travelled with family
Helpful?
Thank Softball_Mom_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 21 July 2014
Thank you for taking the time to complete a review and sharing your experience with the Fairfield Inn & Suites Louisville North.
You indicated in your response that the overall satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Any
English first
McHenry, Illinois
Level 5 Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 June 2014

Great hotel and staff. The room was clean, the bed was comfortable, and their complimentary breakfast was awesome! I love that they have hot choices now in their breakfast, and their coffee is always great. The indoor pool was pretty small, but that wasn't a deal-breaker for us. I would definitely stay here again and recommend to others!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 29 June 2014
Dear Natalie K,
Thank you for staying with us and taking the time to let us and others know about your stay. We appreciate the feedback and we are thrilled that you enjoyed your stay. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta Area
Level 6 Contributor
154 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 June 2014

This month, June 2014, we stayed at this property on the 8th, and again on the 16th. Always a clean, quiet room. Staff is efficient and professional. Wish they had a fridge in the room. The breakfast is nicely improved with the sausage and scrambled eggs. A big plus for us in this location is the easy walk to several good restaurants and an ice cream shop, along with their great riverside locations and views of the Louisville skyline. We will return to this property next trip.

Room Tip: We asked for top floor so no overhead noise. And a good window view of our vehicle.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 29 June 2014
Dear Tom M,
Thank you for staying with us and taking the time to let us and others know about your stay. We appreciate the feedback. I am thrilled to hear that your stay, staff and breakfast were enjoyable. We look forward to seeing you again if you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sullivan, Indiana
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 June 2014

My husband and I took our children on a mini vacation and chose this hotel. We were sure to book a hotel with an indoor pool, as that is a favorite of our young children. The pool was freezing cold! I don't think the heater was working at all. We couldn't stand to be in it, which is a huge let down when you're taking your kids somewhere pretty much just for the pool. The room was okay (not good, not bad), and the location was decent for what we were doing in the area. We were nearly home (3 hours away) when we noticed we forgot our phone charger. We immediately called the hotel and they said they would mail it to us. Surprise surprise, it was never received. We would not chose this hotel again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 222merryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 3 June 2014
Dear Merry L,

Thank you for taking the time to let us know about your stay. I am so sorry to hear that it was less than pleasant. I have not had any complaints about the pool temperature in over a year, I appreciate you letting us know so that we may take a look at that and make adjustments as necessary. The pool water temp is now sitting at 83 degrees. As far as the phone charger, I would be more than happy to try and locate it and mail it back to you at no charge. Wea re typically very good at that. I would just need some information from you in order to locate the charger and mail it back. Please don't hesitate to myself or the AGM to assist you.
Thank you again and my sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jeffersonville hotels

Cincinnati, Ohio
Level 5 Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 June 2014 via mobile

Despite the great breakfast and friendly staff, the walls were terribly thin. You could hear through the walls of the rooms next to you and you could hear EVERYTHING that was said in the hallway. It kept my friends up until 3:15. We were up until 1:30 because of it! Ridiculous!

Stayed June 2014
Helpful?
Thank Rdhoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 2 June 2014
Thank you for taking the time to complete a survey and sharing your experience with the Fairfield Inn & Suites Louisville North.

You indicated in your response that our walls were unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirksville, Missouri
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 May 2014

My wife and I just returned from a stay at this hotel. The staff was very helpful and polite. The room was comfortable and the bed was soft. The room was clean and we did not feel crowded.
We came from the Louisville, KY direction and there was a lot of construction as you got off of the freeway. Because of the construction we had to take three right turns to get to the hotel in a little different way. Coming from the North it was easy to find the hotel.

Room Tip: There is construction going on now, so the best way to reach the hotel is to use US Hwy 31 from the...
See more room tips
Green Features: Very friendly staff. They were responsive to questions and helpful in giving information for us to find our way around. They were very helpful in helping us to understand how to get around the construction.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesrider1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 2 June 2014
Thank you for taking the time to share your experience with the Fairfield Inn & Suites Louisville North.

I am thrilled to hear that you enjoyed your stay and our staff. We are also thrilled that you found the rooms clean and bed comfortable. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, Rhode Island
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2014 via mobile

We've stayed at other hotels in the area but this was our first visit here - so sorry we didn't discover it sooner! Our family had two rooms on the third floor and they were perfect. Staff was welcoming and knowledgeable. Our only disappointment was the weak wifi signal throughout the hotel.

Stayed May 2014, travelled with family
Helpful?
Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cerena C, General Manager at Fairfield Inn & Suites Louisville North, responded to this review, 20 May 2014
Thank you for taking the time to complete a review on Trip Advisor and sharing your experience with the Fairfield Inn & Suites Louisville North.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Louisville North

Property: Fairfield Inn & Suites Louisville North
Address: 619 N Shore Dr, Jeffersonville, IN 47130-3105
Region: United States > Indiana > Jeffersonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 10 Hotels in Jeffersonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Louisville North 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Fairfield Inn Louisville North Hotel Jeffersonville
Fairfield Inn Jeffersonville
Fairfield Jeffersonville
Jeffersonville Fairfield Inn

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