As Starwood Owners, we always look for the bar to be set at an appropriately high level. This property just meets that level. Here is the Good: Well situated with shuttle service to Louisville destinations: As our first visit to Louisville, the shuttle service was invaluable with drivers John and Micah epitomizing professionalism. Chelsea at the front desk was a.consummate professional as well. The Club Level breakfast was very nice with great views of the river. The Bad: the check in person was unpleasant and did not mention the Gold member gift or Green Choice options, which was in direct contrast to Chelsea who was doing so with other guests at check in right next to us. The facilities are in areas well designated and other areas looking like a worn motel, I.e. The Ugly. The beds were uncomfortable and the double beds and bathroom were quite small. Also, a few lights were burned out in the bathroom.
Overall, given we were in town for a wedding and had the opportunity to go to many Louisville highlights in part due to the shuttle service. it was a pleasant experience, but no question this property needs to update the faculties and review consistent personnel practices. We will be happy to return upon these improvements!
- Official Description (provided by the hotel):
- Sheraton Louisville Riverside Hotel is located on the riverside in Jeffersonville, Indiana. The hotel offers beautiful views of downtown Louisville skyline and the Ohio River. The Sheraton's complimentary shuttle service connects to downtown Louisville museums, restaurants, and 4th Street Live. The hotel is only 10 miles from Louisville International Airport (SDF). ... more less
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