I've just returned from a family reunion that was hosted at the Sheraton. We used the ball room for a banquet where the hotel provided the food and the nice staff. We were allowed to use the hospitality room ever night as a game room. They provided our family with a private breakfast area so we could be together. We didn't run into a rude staff member during our stay.
Our only problem there was a gnat issue. After 30 minutes of being in our room, we'd killed 4 gnats! (Room 920..great view). So, they moved us to another room, Room 522. Not as many gnats, but still a few. Other than the gnat issue in the hotel, it was was well kept and comfortable.
I did like how this hotel was less than 5 minutes away from downtown Louisville and close to attractions like; 4th Street, the Muhammad Ali Center and the Louisville Slugger Museum. On another note, if your room is at the end of the hall (when you take a right of the elevator) there is another, BIGGER elevator you can use at the end of the hall to the left. Press 1R for the lobby. ;)More