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“Disappointed”

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La Quinta Inn & Suites Lafayette
Ranked #9 of 23 Hotels in Lafayette
Reviewed 13 February 2014

I travel to Lafayette weekly and didn't realize a convention of some sort had come to town. I missed my chance to stay at my usual hotel and found one of the only hotels available was this hotel. I had stayed at a La Qunita in another town before and it was good. On the plus side, it is clean and the heating unit worked well. What got my attention was trying to take a shower on the first morning and getting lukewarm at best water. This was one of the coldest days of the year. I called the front desk that morning and was told that they were booked to capacity with 4 people to most rooms. The water temperature was turned up all the way but it didn't warm back up until later in the day due to overuse. Having paid a premium price to stay here, I was not happy with this. They must have known this was going to happen, why wasn't I told upon checkin? I could have showered at night. If their infrastructure can't handle capacity booking, why should they expect top dollar for their facilities and expect guests to suck it up due to circumstance? Other issues keeping me from staying here are the ever slamming doors, rock hard bed and thin walls. A door just slammed while I write this and it isn't even 7:30 am. Makes you want to book right away doesn't it?

Room Tip: Choose another hotel but if you are stuck here ask for a room away from the interstate.
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  • Stayed: February 2014, travelled on business
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Thank SusanF966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly E, Assistant Manager at La Quinta Inn & Suites Lafayette, responded to this reviewResponded 18 February 2014

Mrs. Fowler,

Thank you for choosing the Lafayette, IN LaQuinta Inn and Suites for your recent stay. We truly appreciate your feedback, it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from LaQuinta.

Your continued satisfaction and trust in LaQuinta are out top priorities. We hope you will be staying with us again soon.

Sincerely,
Kimberly Etzler, Assistant Manager

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219 - 225 of 331 reviews

Reviewed 30 December 2013

The beds were so lumpy and sagging, I had to place pillows in the soft spots. Neither my husband nor I slept at all. You need to bring your own shampoo and conditioner as they give you 1 small bottle which only serves one. Breakfast was not of good quality. The eggs were so rubbery, we bounced them off our plates. Spend the extra $ and stay somewhere else.

  • Stayed: December 2013, travelled as a couple
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Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly E, Assistant Manager at La Quinta Inn & Suites Lafayette, responded to this reviewResponded 7 January 2014

Dear Susan D,

I want to first thank you for choosing the Lafayette, IN Laquinta Inn & Suites for your recent stay. I am very sorry to hear that your stay with us was unsatisfactory! We strive to provide a service that not only meets the expectations of our guests, but exceeds them as well.

We apologize if you were displeased with the mattresses in our rooms. In the past, countless guests have commended us on the soft pillow top beds, but we understand that each guest has their own specific requirements and we apologize that we could not accommodate yours.

In regards to the shampoo, one bottle is the standard for most hotels, but if we had known of your need for more bottles, we would have been more than happy to bring them directly to your room! In addition, if we had any knowledge of your dissatisfaction at the time of checkout or at any point during your stay, we would have tried our upmost to fix the issues that were bothering you.

We appreciate your feedback and your loyalty to our brand and hotel. Your comments are very important to us and we hope that you give us another chance to make your stay as best as it can be!

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A La Quinta traveler
Chicago, Illinois, USA
11
Reviewed 4 December 2013

  • Stayed: December 2013, travelled with family
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Review collected in partnership with La Quinta
1  Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 17 November 2013

Was a great stay. didn't hear traffic on 65 and the beds were very comfortable. Never slept better. Breakfast was typical hotel morning breakfast, but was clean and the food was fresh. would stay there again if in Lafayette, IN.

Room Tip: beds pillow top mattress in king rooms
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  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with La Quinta
1  Thank jim b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

Fantastic stay. Nice clean updated rooms, flat screen TV's. The best bed I've ever slept in. Free breakfast, close to everything. Freeway, malls, restaurants etc etc

Overall a great stay.
You will not go wrong staying at Lafayette Indaina La Quinta Inn.

Thanks again!
GO PURDUE!!

  • Stayed: October 2013, travelled on business
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Review collected in partnership with La Quinta
Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We were surprised at the size and quality of the room at this fine hotel. The room was clean and neat and had much more to offer in space and amenities that we expected. The staff in the morning was friendly and helpful, and breakfast was better than most hotels. WE will stay here again if the opportunity arises. I would highly recommend this LaQuinta to anyone and everyone.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with La Quinta
Thank 132timn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

We have stayed here now twice. We were here on a Sunday in July. Due to the bad weather over 4th of July, fireworks were held the Sunday of our stay. We sat in the grassy area beside the hotel and watched the fireworks. Staff was accommodating. Pet friendly with out an additional fee. Free parking and internet. Pool area is nice.

  • Stayed: July 2013, travelled with friends
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1  Thank jkdaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly E, Assistant Manager at La Quinta Inn & Suites Lafayette, responded to this reviewResponded 21 October 2013

Thank you for choosing the Lafayette, IN LaQuinta Inn and Suites for your stay. I'm glad your stay with us was enjoyable the second time around and looking forward to many more returns. Have a great week!

Sincerely,
Kimberly Etzler,
Assistant Manager

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Additional Information about La Quinta Inn & Suites Lafayette

Address: 312 Meijer Dr, Lafayette, IN 47905-4689
Phone Number:
Region: United States > Indiana > Lafayette
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 23 Hotels in Lafayette
Price Range: £65 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Lafayette 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Check-in at our hotel for award-winning accommodations and exceptionally friendly staff who offer the best in warm, midwestern hospitality. Situated near the junction of I-65 and State Road 26 East, stay here to visit Purdue University and area businesses or take in history that shaped the country. Rooms and suites come with many conveniences - microwave, mini-fridge, work desk and chair, free Wi-Fi and more. The free Bright Side Breakfast(R) starts the day with hearty or light fare and plenty of coffee. Relax or play in the indoor pool, and reenergize in the fitness center. The many local and national chain restaurants along State Road 26 provide lots of dining choices. Travelers often prefer lodging in this community over busy Indianapolis. Higher education, a historic downtown, Native American history and diverse natural communities come together in this city one hour north of Indianapolis. Purdue University, Ivy Tech Community College and Harrison College graduate thousands of students from around the world every year. Among the manufacturers producing products here are Caterpillar, Subaru of Indiana, and Wabash National. The Tippecanoe Battlefield played an important role in Native American history and westward expansion. Settlers founded the city about 200 years ago, and many fine examples of turn-of-the-century architecture remain downtown. The area recently introduced a new state park that highlights multiple habitats such as wildflower prairies, woodlands and tall grass. ... more   less 
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Also Known As:
La Quinta Inn & Suites Lafayette Hotel Lafayette
La Quinta Inn And Suites Lafayette
Baymont Inn Lafayette
Lafayette Baymont Inn

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