We stayed two nights when visiting for a Purdue class reunion over a football weekend. We selected this hotel because the reunion banquet was being held here. The experience started out badly and didn't get any better. We checked in at 3:00 pm on Friday, and upon arriving in our room, found that we had been assigned a handicapped-accessible room. The "closet" consisted of two bare bars placed on the wall, one over the other. It was impossible to hang anything longer than a shirt. The bathroom had an old "roll-in" shower with a fold-down seat, and the bathroom itself had a drain in the floor -- right in front of the sink. The shower head was actually a small, cheap hand-held model just like you would add on a hose to your home bath or shower to wash the dog with, which was mounted on a slide on the wall and had water pressure comparable to an elementary school drinking fountain. There was no bathtub, so there was no alternate to the trickle shower head. The room also had no refrigerator, which seemed kind of strange for an "upscale" hotel.
We immediately called the front desk and asked for a room change -- they refused. They said that the hotel was full and they could not switch us. It was 3:00 pm on a Friday afternoon, so I'm pretty sure all guests had not checked in. They were unwilling to switch rooms with guests who had not even checked in yet! We had made the reservation through the Holiday Inn website over one month prior, so this was not a last-minute thing, nor were we told at check-in that we had been given a handicapped-accessible room.
As I said, things didn't get any better. The website advertised "refreshed" rooms, but ours still had older furniture and a tube-TV (there was a high-def channel guide in the room which did not apply). The bedside light on one side of the bed did not work, nor did the special computer outlet on top of the desk -- which I found out when I returned to the room to find my laptop, which was plugged into the outlet, dead. As I feared, when we took showers, the bathroom became a pond. The floor was slippery and extremely dangerous to anyone was not in a wheelchair. I'm glad that hotels have handicapped-accessible rooms available, but this room was clearly sub-standard, handicapped or not.
I did relay our experience to Holiday Inn corporate. I received a stock response telling me that since we had reserved a "standard" room, they could pretty much put us anywhere they wanted. So much for customer service.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Lafayette City Centre in Lafayette, Indiana Returning the tradition and elegance to historic downtown Lafayette, Indiana, the Holiday Inn Lafayette City Centre offers 147 hotel rooms and 7,500 square feet of meeting space. A grand, new hotel built to reflect the quality and craftsmanship of a bygone era, Holiday Inn Lafayette City Centre rises 8 stories above ground, establishing a new landmark in the downtown skyline. From our rooms, guests can look out over scenic downtown Lafayette. Located in the business district, this grand hotel is blocks from the Tippecanoe County Court House, walking distance to the Long Center, theaters, art galleries, restaurants, live entertainment and more. We are also just one mile from Purdue University in West Lafayette, and close to many major businesses such as Eli Lilly, Wabash National, Caterpillar, TRW, Alcoa, Arnett Clinic, Landis & Gyr, Chemtura, Toyota, Subaru, Wal-Mart, Cargill, Fairfield, State Farm Insurance, St. Elizabeth Hospital, Home Hospital, and Unity Medical Center. Ascend our grand staircase in the main two-story lobby to the elegant meeting rooms on the second floor. Experience Italian dining at Toscana Italian Grill & Bar, where the menu includes seasonal and fresh market ingredients including premium ground beef, ground fresh from whole cuts of beef. Toscana also offers its customers a fine selection. ... more less
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- Also Known As:
- Holiday Inn Lafayette - City Centre Hotel Lafayette
- Lafayette Holiday Inn