This stay was four nights and we have stayed here in the past with no significant problems. Their internet service is unstable and it requires multiple sign-ins each day. You will need to switch among HI Express 1, 2 and 3 to accomplish any task. You will also need to have your key cards reactivated each day. We travel a month or two each year and we don't usually have these problems.
PROBLEM with this stay: Our room had not been cleaned when we returned after our first night. We called Colin at the front desk and he said that he would report the problem and send someone up. We waited two hours and then went down to the desk to see what happened. It became clear that Colin hadn't told anyone (or, if he did, they ignored him). Tammie eventually showed up with her fast food and said that she was head of housekeeping. She was quite aggressive and essentially accused us of lying about whether we had left a do not disturb sign on the door. She eventually said that maybe 'kids' had done it. We asked whether 'kids' had also removed the sign because it wasn't there when we returned to our room at 3:30 pm. We also asked how 'kids' could have had access to our room to put the sign on the BACK of our door, which is where we placed it when we left the hotel that morning and where it was still hanging when we returned in the afternoon.
We asked to speak with Shannon, who was listed as the manager on duty. First we were told that she wasn't there -- then we were told that she was out of town -- and then Tammie said that SHE was the manager on duty! This was such an unpleasant and unnecessary experience that we will never stay at this HI Express again. We'll go back to the Hilton brand when we are in that area.
We will stay at other HI Express hotels. The brand is ubiquitous and there's a cool one in Amarillo with TVs in the bathrooms and 'free' wine, beer and snacks in the evening.
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