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“Nice Stay but Question the Value”

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Holiday Inn Express Hotel & Suites Lafayette East
Ranked #7 of 23 Hotels in Lafayette
Avon, Ohio
Level 6 Contributor
1,319 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 2,693 helpful votes
“Nice Stay but Question the Value”
Reviewed 24 August 2014

We stayed at this Holiday Inn Express found it to be the typical nice HIEX facility with large, clean rooms (although not as big as some other HIEX’s) with comfortable beds, flat panel TV, microwave, mini-fridge and coffee maker; complementary parking, Wi-Fi and the typical, good HIEX breakfast were included as well. The water in the pool was warm and very popular with the kids; the staff was efficient and friendly during check-in and in providing good dinner recommendations. The only real issue was that the rate seemed quite high for the room and higher than what I am accustom to paying at comparable Holiday Inn Expresses; as much as I like HIEX’s, I might be tempted to stay at one of the other lower cost, reasonably rated hotels in the area if I return to the Lafayette area.

Room Tip: Upper rooms away from the elevator are more quiet
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Steve1362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Marietta, Georgia
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2014

We had an enjoyable stay at this Holiday Inn Express. The view from the room wasn't too much to look at, but the location was convenient. Restaurants, shopping, and Purdue University are close by. The pool and exercise room were clean, well stocked with towels, and well kept. The TVs in the public and dining areas were a nice touch. The complimentary breakfast hit the spot, and the staff was quite personable. We would stay at this location again.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Gracelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 16 August 2014

Due to an emergency I had to check out one day early, even though I gave more than 24 hours notice I still had to pay for the unused night. I'm very disappointed that I will not be able to stay there during my many trips in the next four years. The rooms are clean and the nonmanagement staff is pleasant. So many other places to stay in this area.!









ours notice I still had to pay for the night I was not there. I really feel this is

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Marcie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette East, responded to this review, 2 September 2014
Dear Marcie C,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whiting, Indiana
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2014

Upon arrival the customer service rep was too busy talking in their cell phone in order to help me. Once they got off their phone after 5 minutes they finally waited on me. We got to our room and it wasn't even clean. There were dirty towels under the the desk the toilet was filthy.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette East, responded to this review, 18 August 2014
Dear Michael D,

Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept my sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to your response and be of further assistance.

Sincerely,

Zelyn N.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northwestern illinois
Level 2 Contributor
5 reviews
Reviewed 3 August 2014

Very nice place to stay!! Daughters loved the pool, warm and inviting. Had a suite that was well stocked with the simple things we needed for our stay. We stayed two nights while in town for a family reunion. We enjoyed our stay, the hotel was quite and breakfast was very nice. We will book this hotel when we are in town in December as well as our return trip next year for reunion.
Staff smiled and greeted us whenever we saw them. Nice touch so often forgotten by staff.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beijing02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 August 2014

Pros: clean, well kept, responsive service and quiet
Cons: Hallway carpet are vacuumed but have stains, paint peeling in some places

DETAILS: We stayed for one night while traveling from Cincinnati to Chicago. We arrive very late but still got a decent non-smoking room. The breakfast was very good but I would have liked more fruit. I got the impression that new management had taken over the place recently and was investing time and money to spruce it up.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Taylor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level 6 Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 July 2014

We had a nice stay here. Things were clean. The pool had nice and warm water!!!!! The staff were helpful. The breakfast was nice. The hair dryer did not work, but the staff gave us another one. They were helpful with a menu at a specific place to eat.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank kidsarefun2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Lafayette East

Property: Holiday Inn Express Hotel & Suites Lafayette East
Address: 200 Progress, Lafayette, IN 47905-4835
Phone Number:
Region: United States > Indiana > Lafayette
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #7 of 23 Hotels in Lafayette
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lafayette East 2.5*
Number of rooms: 83
Reservation Options:
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