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Best Western Plus Laporte Hotel & Conference Center
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Reviews (471)
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Reviewed 3 December 2013

The price on Trip Advisor was listed as an $85 special through Best Western. We called the hotel directly and we're told they couldn't give that price, but should call the main 800 number. We were told by Best Western that price was not available at the property. We ended paying only a few dollars more, $89, but felt led on.

The room was fine and clean with microwave, fridge and flat screen TV. The heat couldn't be adjusted; it was either on or off. The toilet didn't flush properly. We will report these to maintenance and assume they will be taken care of in the future.

Breakfast is included, but we haven't eaten yet.

Stayed: December 2013, travelled as a couple
1  Thank Steveg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this reviewResponded 6 December 2013

Steve,
We have let our maintenance team know of the issues you reported and they have taken care of those for the next guest. I am very sorry that you had a difficult time making your reservation and getting the rate you had found. If you are ever in the area again, I would love to personally assist you with your reservation at 219-362-4585. Thank you so much for your feedback.

Crystal S.
Asst. GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

We had our company holiday party at the Best Western in LaPorte. The staff did an excellent job with everything- service, food, etc. ALL of the food for the banquet was very good, we had buffet style, chicken and perch for the main course. They also gave us rooms at a reduced rate for all attending the banquet if anyone chose to stay. We brought in a DJ for music and everything worked out well with that. Moving forward we will continue to have company functions at the BW.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Travis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this reviewResponded 6 December 2013

Travis,
We all (Karen especially) are very happy to hear that your banquet went well. It was pleasure having you and your company here with us. I have also passed along your feedback to our staff and thank you so much for your kind words. We look forward to seeing and serving you in the future!

Crystal S.
Asst. GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

Stayed 4 nights on business. Entire staff, from GM Patricia, Biz Sales Terrie, to Housekeeper Mel went out of their way to make the stay great. Location is convenient to everything. Would definitely stay again.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this reviewResponded 6 December 2013

Tim,
It brings us tremendous joy to go above and beyond for our guests! I am very glad that you had a great time and we would love to have visit us again. I will pass along your review to the staff. Thank you so much for your feedback. We hope you have a fantastic day!

Crystal S.
Asst. GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

Found a bed bug and captured so I could bring to front desk to show. When I showed them their reply was "what would you like me to do"? The elevator is not safe and find it hard to believe it is up to code. By far one of the dirtiest hotels I have ever stayed in.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this reviewResponded 7 November 2013

Mark S.,
We have never had bedbugs at our hotel. We have regular preventative visits by our pest control company and participate in the very detailed Ultra Clean Program where all our staff are trained to monitor situations such as this. We called the company after your report and their inspection found that there was absolutely no pest activity in the room that you occupied. Also, our elevators are inspected regularly and are certified yearly through homeland security. Thank you for your feedback,
Crystal S.
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

Title says it all. This is a great hotel. The entire staff is friendly and welcoming. They will go out of their way to make sure you are taken care of. Patricia, the manager, is top notch and will bend over backwards to accommodate your needs. I'll be back!

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WONDERFULLaPorte, Manager at Best Western Plus Laporte Hotel & Conference Center, responded to this reviewResponded 7 November 2013

Timothy,
Thank you for your kind words and praise towards our hotel. We are always happy to get the opportunity to serve you and your company. I will pass along your praise on to our staff. Thanks again,
Crystal S.
Assistant GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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