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“Decent room, abysmal front staff” 2 of 5 bubbles
Review of Hollywood Casino Lawrenceburg Hotel

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Hollywood Casino Lawrenceburg Hotel
Ranked #3 of 7 Hotels in Lawrenceburg
chardon, ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Decent room, abysmal front staff”
2 of 5 bubbles Reviewed 15 July 2014

Heaven help you if Roseanne checks you in. I have never experienced that combination of unhelpfulness and callousness before in someone that works for customer relations, until I tried to check in to the Hollywood Casino Hotel on the evening of the 4th of July. First, she ran my card after I told her I wanted to pay cash, then she said there was nothing she could do about it. This was AFTER I had told her when I called her a few hours prior to make the reservation that I wanted to pay cash for the room, and again, when I first got there. It wasn't even a matter of being swamped: I was the only guest checking in at the time.

After her manager had to take over and rectify the situation, she just rolled her eyes at the manager and I from behind Misty's back.

After forty minutes of waiting, I was finally given my room card. This may not seem like much, but it meant that by the time I had stowed my luggage, showered and changed, I had missed the fireworks, which was a big reason I chose this casino/hotel combination.

There was no minifridge in my room, although the valet assured me that he would ask front desk and arrange to have one brought up. Of course, that was out of the question as Miss I-Have-More-Important-Things-To-Do-Than-Help-Guests was still manning it...

More troubling, the room had no mini safe.

For a casino hotel room, this isn't a luxury, but a necessity.

The hotel is quite a hike from the casino, but once out of the utilitarian hallway of the hotel, it was pretty stocked with ambiance. If you go, pause in the rotunda and look up. The wrought iron and stained glass is beautiful, and the casino walkway is expansive, tasteful.

The gaming itself.. pretty average. A sorta Schrödinger's cat: they were tight and/or loose, but a fun night, after I got the taste of bad customer service out of my mouth.

Will I come back? Hard to say, there are a lot of casinos in the area. This was my first recon to the area to find the perfect casino/hotel for my sister and I to stay at while visiting my son. With some personnel reassignments and a wall safe for hotel guests, it would be perfect because there is so much to do in Lawrenceburg and surrounding areas.

The room itself: comfortable, average, clean.

Room Tip: No room safe, so prepare accordingly. Be prepared to walk a long distance to get to the casino.
See more room tips
  • Stayed July 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank p2mflashpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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188 reviews from our community

Traveller rating
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    70
    41
    19
    17
See reviews for
24
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Venice, Florida
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

Have stayed at this hotel before and this time I noticed that all the carpeting in the halls and elevators was filthy. Also, this time we had to go in search of an ice machine on another floor. The one on our floor was broke. When we arrived, after 4pm, we had to wait in the lobby for an hour before our room was ready. It's still a long walk to the casino. They still don't have coffee makers in the rooms. You have to go to the lobby . Take the tray from your room that the ice bucket sits on. Makes it easy to transport multiple cups of coffee back to your room.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank TravelD533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level Contributor
273 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 1 July 2014 via mobile

Had a great trip and would recommend to anyone if you like a variety of table play and a ton of slot machine options.

Hotel room itself was nice, clean. Bed comfy, lots of pillows. Would have been nice to have a fridge in the room. Carpet in the hallway is in rough shape and the hallway was always steamy. Inside the room nice.

Will give you a pass to Anytime Fitness to work out 24 hours a day.it is located about 8 minutes away next to Walmart. Good option for those who need to work out. Also a nice walk way along the Ohio River.

Casino is huge and dealers very nice. We look forward to coming back.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Kermo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loudonville, Ohio
Level Contributor
128 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

We have been to the Hollywood Casino Hotel many times and it is one of the best. The rooms are clean and supplied well and the staff very friendly and helpful. There are several good eating places and a walk along the river and in town is great.

Room Tip: The rooms are assigned but we usually try for the first floor to avoid noise from any late gamblers...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City, South Dakota
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 24 June 2014

Stayed there a couple days ago. No pool, no hot tub, no continental breakfast , train tracks about 75 feet from hotel. Two trains in the middle of the night sounded like they were coming through the room. Hallway carpet was filthy and the elevator floor didn't look like it has been moped in days.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lawrenceburg hotels

WILLARD
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

good clean room friendly staff quick check in and check out casino has not changed much still hard to win any thing comps are pretty good they give you free breakfast buffet would stay again good location

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank roncin4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southwest VA
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

My wife and I recently stayed at the Hollywood Casino Lawrenceburg IN for our seventh wedding anniversary trip. Our room was very nice and clean when we arrived. Check in was very fast and the hotel staff was very personable. The valet service was quick and efficient.

The food at the Epic Buffet was very good with a wide variety of main dishes and sides. We had a fantastic stay and will stay again!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mbvtfan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hollywood Casino Lawrenceburg Hotel

Property: Hollywood Casino Lawrenceburg Hotel
Address: 777 Hollywood Blvd, Lawrenceburg, IN 47025
Region: United States > Indiana > Lawrenceburg
Amenities:
Casino and Gambling
Hotel Style:
Ranked #3 of 7 Hotels in Lawrenceburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hollywood Casino Lawrenceburg Hotel 3*
Number of rooms: 295
Reservation Options:
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