This is Burger King for god's sake, how much of a challenge is it to get a Whopper with no tomato, a hamburger, fries and a small drink right? They put tomato on my Whopper, the hamburger's bun was hard as a rock and the C02 calibration on the soda fountain was way off (I used to manage a restaurant). After I sat down, I marched back up to the counter, put down the tray and said, "this has tomato on it, and this bun is stale." The manager picked up the tray and said,"what do you want me to do about it?" No apology. I said, "what do you think you should do about it?" When she saw that I wasn't going to take any crap, she offered to remake the food or give me my money back. I told her to remake the food. While they were doing that, I also told her, "the calibration on your fountain is off." She said, "I don't know what that means, this is my third day." I said, "this is your third day and you're a manager." She said, "don't give me any hassle, it's been a bad three days." Nice. Still no apology. She told me that there was another manager in the back who was there to help her. I said, "then HE should be out here."
After they gave me my remade food, which was fine, the other manager came out from the back and it was clear where the problems stem from. What an oaf. He starts yelling across the room as well as at people in the back. The Cherry Coke I had was so bad, I went back to the fountain to get water and, well, no ice.....and both buttons for the water were broke.
They need to can the entire lot and start over.
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