When checking in, I asked the attendant-Robert H (who's card says front desk manager) if they accepted coupons to which he said "we don't have coupons here." I said "I mean the
coupons from those books you get at the gas stations" He said "I don't know". (duh) I said I'd have to look and see if there was one in the books I had in the car when I go out for the rest of our stuff. He checked us in at 89.99+taxes. We brought the rest of our stuff to the room and I DID find a coupon for 65.99 then and brought it to him (about 10 or so min later) He said he couldn't override the system and to just let them know about it the next morning and it should be fine. So, the next day, Josh (the morning clerk) said they wouldn't honor the coupon because that was only for upstairs rooms. Why did Robert give us a 1st floor room when I told him I was checking for a coupon? Why did he lead me to believe there shouldn't be a problem getting the cheaper rate the next day? Why was the word "upstairs" NEVER mentioned when we checked in but the word "coupon was mentioned at least 3-4 times. I wouldn't have even bothered to write this but the 2nd clerk-Josh was so condescending that it upset me more than the money part. I had to have him point out the word "upstairs" on the coupon because it was so small. It took him several seconds and then he pointed and waved his finger at me and said "Ah! You see the price but you don't read the rest!" and then jabbed his finger at the small print. He also said "Do I believe you or my employee? I told him I don't lie and the money wasn't that important but I felt the I should have gotten the lower rate since I'd stated I may have a coupon and produced it shortly after check in. I'm starting to wonder if we were given a 1st floor on purpose so I COULDN'T use the coupon. I DO know that Robert lied to us because he lead me to believe they'd take care of everything in the morning and even said he'd make a note of it to which I said thanks. He did make a note but I didn't see it till the next morning. He wrote that he told me it would remain at 89.99. He's a dirty lier because he never told me that and Josh is an arrogant jerk who seems think he's superior to white women!!
- Official Description (provided by the hotel):
- Recently renovated with Flat Screen Tv's, Fridge, Microwave, Beds. Also includes free Breakfast from 6 a.m., to 9 a.m. Wireless internet included. We also accept Pets at a 15.00 per night fee. ... more less
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- Also Known As:
- Comfort Inn Lebanon
- Lebanon Comfort Inn